August 7, 20187 yr 6 hours ago, lukaz81 said: That's the screen I got already blank... On 7/27/2018 at 4:02 AM, lukaz81 said: in my case both dashboard and popup window not working (both are blank after clicking continue) Can you please help me understand this? Is the GTN not appearing to power up, or is the GTN powering up and starting to display boot pages, and turning 'blank' after clicking 'continue' (I'd assume this is the 'continue' button displayed on the boot page)?
August 9, 20187 yr Author GTN is powering up, showing the bootscreen, then the licence info screen with continue button, when i click continue button it freezes or goes blank.
August 11, 20187 yr Ok, this make it clearer to me, and helps further to identifying the issue. Can you please detail a little more your 'audio' config? what audio card, drivers? Should you have 'dxdiag' installed, can you please try running it and report any 'sound card' diagnostic related information? Eventually, just for the sake of cross checking this, is there a way you could disable the sound card entirely (not uninstalling it, just disabling the sound card in the OS) and compare? I'm sorry this is more involved than needed, but it might just be as simple as a sound card / DirectSound related issue. It has been identified in the past and corrected in v2.4.11 / v2.4.12, although it might just be the 'fix' might still fail on some occasions and although unfortunate the experience right now, your assistance might help us cure this too. Edited August 11, 20187 yr by RXP
August 12, 20187 yr Author disabled sound hw in hw manager and tried running XP11 -> my GTN 750 still blank after clicking continue... soundcard info from dxdiag: ------------- Sound Devices ------------- Description: Reproduktory (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C820D&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.8117 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 11.04.2017 0:00:00, 5721088 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No
August 12, 20187 yr Thank you for the additional information. This seems ok AFAIK. Please allow me a couple days to get back to you with a special build to try out. This will further help pin-pointing the specific issue. Edited August 12, 20187 yr by RXP
September 3, 20187 yr Hi, unfortunately, we're 200% working solely on the GTN Trainer 6.50 update at this time. I thank you for your understanding.
December 15, 20187 yr Author After complete clean reinstalling my pc and xp11 and reality xp to newest version including trainers still no go for me 18/12/15 08:25:41.941 02036 - ] # win.xpl version 2.5.10.0 18/12/15 08:25:41.941 02036 INFO ] 18/12/15 08:25:44.935 02036 - ] # rxpGtnSim64.dll version 2.5.10.0 18/12/15 08:25:44.933 02036 INFO ] 18/12/15 08:26:58.533 12420 INFO ] Edited December 15, 20187 yr by lukaz81 adding info
December 15, 20187 yr @lukaz81 Hi, can you please confirm whether you've also installed the latest GTN Trainer 6.50.1 along with the latest RXP GTN 2.5.10? Usually, when this occur it is because either the trainer fails to load/read the DB files (terrain, avdb etc...) or a sound card driver related problem. In some instances it could be related to the video card driver as well. You might want to also carefully review this discussion and see whether any of the resolution steps apply to your system, then get back to this current discussion to report.
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