Brian Dorr

Boot screen continue button freeze (Trainer 6.50, GTN 750)

Recommended Posts

I've installed the latest version (6.50) of the GTN 750 trainer followed by an install of the latest ( GTN 750 Trainer 6.50 compatible) version of GTN 750 and the result is a black screen.

The trainer operates correctly and I believe that the GTN 750 was installed correctly.   

Does anyone have any suggestions as to why the black screen?

Thanks

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

Hi,

can you please post the content of the RXP log files? (see User's Manual for file/path)

Share this post


Link to post
Share on other sites
On 9/30/2018 at 12:01 PM, RXP said:

Hi,

can you please post the content of the RXP log files? (see User's Manual for file/path)

18/10/03 13:21:54.955 10804 -    ] # rxpGtnSim64.dll version 2.5.6.0
18/10/03 13:21:54.955 10804 INFO ] 
18/10/03 13:22:39.736 08136 INFO ] 

18/10/03 13:21:52.243 10804 -    ] # win.xpl version 2.5.6.0
18/10/03 13:21:52.243 10804 INFO ] 

Share this post


Link to post
Share on other sites

Can you please confirm you anti-virus is not putting any RXP files in quarantine?

Share this post


Link to post
Share on other sites
Posted (edited)

Jean-Luc,

I uninstalled both the GTN 750 and GTN trainer 6.50 with Windows Defender (I've purposely uninstalled my other antivirus) turned off and reinstalled the GTN 750 from F1.   The GTN isn't black but nothing happens when I select the "Continue" button.  The virus protection has not been turned on after the install.

18/10/04 17:24:20.075 13276 -    ] # rxpGtnSim64.dll version 2.5.6.0
18/10/04 17:24:20.075 13276 INFO ] 
18/10/04 17:25:21.399 08284 INFO ] 


18/10/04 17:24:17.596 13276 -    ] # win.xpl version 2.5.6.0
18/10/04 17:24:17.594 13276 INFO ] 

Thanks,

Brian

Edited by RXP

Share this post


Link to post
Share on other sites
Posted (edited)

Can you please try the following:

1) open the RealityXP.GTN.ini file in the aircraft folder with notepad.exe

2) provided your are using GTN 750 unit#1, locate the section [GTN_750_1]

3) right below this section, add the following line, so that it looks like this in the file:

[GTN_750_1]
AudioDriver = -1

DebugValue = 1
LogTrainer = 1

; comma separated list of render targets
drawto = WINDOW, PANEL2D


4) launch X-Plane and see how it compares.

Edited by RXP

Share this post


Link to post
Share on other sites

Jean-Luc,

I changed the configuration settings as you suggested but the screens are still dark. Note that I saved the configuration without the PANELS at the end but, after closing the program the configuration has added PANELS.

[GTN_750_1]
AudioDriver = -1
DebugValue = 1
LogTrainer = 1
; comma separated list of render targets.
drawto = WINDOW, PANEL2D, PANELS

Share this post


Link to post
Share on other sites

Once you've added these lines, it should make additional entries in the RXP log files. Can you please post the content of the RXP log files generated now?

Share this post


Link to post
Share on other sites

18/10/05 15:34:36.484 07536 -    ] # rxpGtnSim64.dll version 2.5.6.0
18/10/05 15:34:36.484 07536 INFO ] 
18/10/05 15:35:07.904 10628 INFO ] 
18/10/05 15:35:08.404 10296 INFO ] 
18/10/05 15:36:18.592 10420 INFO ] GFX Debug: enabled.

18/10/05 15:34:33.767 07536 -    ] # win.xpl version 2.5.6.0
18/10/05 15:34:33.767 07536 INFO ] 

Share this post


Link to post
Share on other sites

Thank you for the additional information. It doesn't show much for now.

Can you please try something: you start X-Plane, the GTN shows up, screen stays blank. Wait half a minute or so that X-Plane settles and finishes all background loading remaining while in the cockpit, then disable the GTN from the RXP plugin menu, wait 10 secs or so, then enable the GTN again from the RXP plugin menu. Does this make it show?

Share this post


Link to post
Share on other sites

I followed your instructions but the screens still are dark.  Here's exactly what's happening:

  1. In the plug in menu when GTN 1 750 is selected a small window shows in the lower left hand corner of the screen.  It's a "start" window and when the "continue" button is pressed it goes dark.  Choosing "hide window" does cause it to close.
  2. In the plug in menue when GTN 2 750 is selected a large "start" window shows and when the "continue" button is pressed it too goes dark.
  3. The panel gauge (Carenado PC-12) is also dark.

Share this post


Link to post
Share on other sites

Hi Brian,

This looks like the GTN trainer is failing at some point during its boot sequence. This usually has something to do with a couple DB files, the sound driver, or a bogus setting in the nonvol file.

We've released v2.5.7 yesterday with a number of internal changes not listed in the release notes to better cope with start/stop processing. This might just solve the issue you are experience by itself.

Otherwise, we've extended the "LogTrainer" setting in the ini file and you might want to try = 3 (instead of = 1) for further diagnostic options. With this option set to 3, if the GTN turns off because it crashes, you'd find trainer log files in: "C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\"

Share this post


Link to post
Share on other sites

Hi Jean-Luc,

I installed v2.5.7 and it didn't fix the problem. I then changed the configuration to "3" as you suggested but, as the log shows, it did crash.

8/10/13 14:58:54.562 14916 -    ] # rxpGtnSim64.dll version 2.5.7.0
18/10/13 14:58:54.562 14916 INFO ] 
18/10/13 14:59:30.211 06624 INFO ] 
18/10/13 14:59:30.670 14440 INFO ] 
18/10/13 15:00:41.793 06624 INFO ] GFX Debug: enabled.
18/10/13 15:01:47.121 06624 INFO ] GTN: 00 ..\..\lib\acl\tsk\uncertified\tsk_sim_win_crash_rpt.cpp(141) Line #141 Windows crash handler called.
 

18/10/13 14:58:51.591 14916 -    ] # win.xpl version 2.5.7.0
18/10/13 14:58:51.591 14916 INFO ] 
 

Share this post


Link to post
Share on other sites

Here's the crash report:

Start collecting information about the crash...
[taking_screenshot]
Desktop screenshot generation disabled; skipping.
Creating crash dump file...
[creating_dump]
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\GTN Simulator.exe
Dumping info for module C:\Windows\System32\ntdll.dll
Dumping info for module C:\Windows\System32\kernel32.dll
Dumping info for module C:\Windows\System32\KERNELBASE.dll
Dumping info for module C:\Windows\System32\apphelp.dll
Dumping info for module C:\Windows\System32\AcGenral.dll
Dumping info for module C:\Windows\System32\msvcrt.dll
Dumping info for module C:\Windows\System32\sechost.dll
Dumping info for module C:\Windows\System32\rpcrt4.dll
Dumping info for module C:\Windows\System32\sspicli.dll
Dumping info for module C:\Windows\System32\CRYPTBASE.dll
Dumping info for module C:\Windows\System32\bcryptPrimitives.dll
Dumping info for module C:\Windows\System32\shlwapi.dll
Dumping info for module C:\Windows\System32\combase.dll
Dumping info for module C:\Windows\System32\ucrtbase.dll
Dumping info for module C:\Windows\System32\gdi32.dll
Dumping info for module C:\Windows\System32\gdi32full.dll
Dumping info for module C:\Windows\System32\msvcp_win.dll
Dumping info for module C:\Windows\System32\user32.dll
Dumping info for module C:\Windows\System32\win32u.dll
Dumping info for module C:\Windows\System32\ole32.dll
Dumping info for module C:\Windows\System32\oleaut32.dll
Dumping info for module C:\Windows\System32\shell32.dll
Dumping info for module C:\Windows\System32\cfgmgr32.dll
Dumping info for module C:\Windows\System32\SHCore.dll
Dumping info for module C:\Windows\System32\windows.storage.dll
Dumping info for module C:\Windows\System32\advapi32.dll
Dumping info for module C:\Windows\System32\kernel.appcore.dll
Dumping info for module C:\Windows\System32\profapi.dll
Dumping info for module C:\Windows\System32\powrprof.dll
Dumping info for module C:\Windows\System32\fltLib.dll
Dumping info for module C:\Windows\System32\uxtheme.dll
Dumping info for module C:\Windows\System32\winmm.dll
Dumping info for module C:\Windows\System32\samcli.dll
Dumping info for module C:\Windows\System32\msacm32.dll
Dumping info for module C:\Windows\System32\version.dll
Dumping info for module C:\Windows\System32\userenv.dll
Dumping info for module C:\Windows\System32\dwmapi.dll
Dumping info for module C:\Windows\System32\urlmon.dll
Dumping info for module C:\Windows\System32\winspool.drv
Dumping info for module C:\Windows\System32\mpr.dll
Dumping info for module C:\Windows\System32\WINMMBASE.dll
Dumping info for module C:\Windows\System32\iertutil.dll
Dumping info for module C:\Windows\System32\propsys.dll
Dumping info for module C:\Windows\System32\IPHLPAPI.DLL
Dumping info for module C:\Windows\System32\bcrypt.dll
Dumping info for module C:\Windows\System32\imm32.dll
Dumping info for module C:\Windows\System32\msimg32.dll
Dumping info for module C:\Windows\System32\d3d9.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\KRNLSIM.dll
Dumping info for module C:\Windows\System32\oleacc.dll
Dumping info for module C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.345_none_73dac4159f74062c\GdiPlus.dll
Dumping info for module C:\Windows\System32\ws2_32.dll
Dumping info for module C:\ProgramData\Reality XP\rxpGtnSim32.dll
Dumping info for module C:\Windows\System32\opengl32.dll
Dumping info for module C:\Windows\System32\glu32.dll
Dumping info for module C:\Windows\System32\nsi.dll
Dumping info for module C:\Windows\System32\dhcpcsvc.dll
Dumping info for module C:\Windows\System32\ntmarta.dll
Dumping info for module C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.345_none_40ff7c964511edcf\comctl32.dll
Dumping info for module C:\Windows\System32\msctf.dll
Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterDevProps.dll
Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterOSD.dll
Dumping info for module C:\Windows\System32\clbcatq.dll
Dumping info for module C:\Windows\System32\MMDevAPI.dll
Dumping info for module C:\Windows\System32\devobj.dll
Dumping info for module C:\Windows\System32\AudioSes.dll
Dumping info for module C:\Windows\System32\WinTypes.dll
Dumping info for module C:\Windows\System32\avrt.dll
Dumping info for module C:\Windows\System32\DriverStore\FileRepository\ki125125.inf_amd64_879ecd8b82c2b3a1\ig9icd32.dll
Dumping info for module C:\Windows\System32\wtsapi32.dll
Dumping info for module C:\Windows\System32\dxgi.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_B.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_SIM.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\CDP.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\OGL_simulator.dll
Dumping info for module C:\Windows\System32\D3DX9_43.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_C.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_D.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_COM.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_NAV.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_WAAS.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\NAV_MAIN.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\PRX_MAIN.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\DBM_MAIN.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\CHT_MAIN.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\TWS.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_E.dll
Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\APTH.dll
Dumping info for module C:\Windows\System32\DriverStore\FileRepository\ki125125.inf_amd64_879ecd8b82c2b3a1\igc32.dll
Dumping info for thread 0x1E70
Dumping info for thread 0x1BC0
Dumping info for thread 0x38B4
Dumping info for thread 0xFA8
Dumping info for thread 0x37D8
Dumping info for thread 0x578
Dumping info for thread 0x26EC
Dumping info for thread 0x3148
Dumping info for thread 0x3754
Dumping info for thread 0x35EC
Dumping info for thread 0x1F74
Dumping info for thread 0x3560
Dumping info for thread 0x1BF4
Dumping info for thread 0x1EC8
Dumping info for thread 0x11C0
Dumping info for thread 0x2D64
Dumping info for thread 0x229C
Dumping info for thread 0x14E4
Dumping info for thread 0x390C
Dumping info for thread 0x3BB0
Dumping info for thread 0x35D4
Dumping info for thread 0x27D4
Dumping info for thread 0x1FBC
Dumping info for thread 0x1EFC
Dumping info for thread 0x3AE0
Dumping info for thread 0x230C
Dumping info for thread 0x29A8
Dumping info for thread 0x386C
Dumping info for thread 0x1EDC
Dumping info for thread 0x2E24
Dumping info for thread 0xD70
Dumping info for thread 0x2E7C
Dumping info for thread 0x38C
Dumping info for thread 0x11EC
Dumping info for thread 0xF70
Dumping info for thread 0xB90
Dumping info for thread 0x198C
Dumping info for thread 0x3AAC
Dumping info for thread 0x11E4
Dumping info for thread 0x362C
Dumping info for thread 0x38DC
Dumping info for thread 0x3950
Dumping info for thread 0x2F34
Dumping info for thread 0xA34
Dumping info for thread 0x3A9C
Dumping info for thread 0x4C8
Dumping info for thread 0x1320
Dumping info for thread 0x32CC
Dumping info for thread 0x19E0
Dumping info for thread 0xF88
Dumping info for thread 0x3868
Dumping info for thread 0x1988
Dumping info for thread 0x12A4
Dumping info for thread 0x38A0
Dumping info for thread 0xED0
Finished creating dump.
[copying_files]
Finished copying files.
[encoding_video]
Desktop video recording disabled; skipping.
[confirm_send_report]
 

Share this post


Link to post
Share on other sites

Hi,

I'd guess you've got this content from:
"C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\Logs"

Can you please go one folder up, locate another folder which name is a typical GUID, typically:
"C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\70bbec66-b3bd-4975-9162-df462e18eb9f"

In this folder, you'll find a file: crashrpt.xml which content is most needed!

 

 

Share this post


Link to post
Share on other sites

Here's the crash report located in the gtn1 folder:

<?xml version="1.0" encoding="UTF-8" ?>
<CrashRpt version="1403">
    <CrashGUID>2f0439f1-6b55-4b58-bd0d-8b11c3aeba2a</CrashGUID>
    <AppName>GTN Trainer</AppName>
    <AppVersion>6.50.0.0</AppVersion>
    <ImageName>C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\GTN Simulator.exe</ImageName>
    <OperatingSystem>Windows 10 Home Build 17134</OperatingSystem>
    <OSIs64Bit>1</OSIs64Bit>
    <GeoLocation>en-us</GeoLocation>
    <SystemTimeUTC>2018-10-13T15:01:47Z</SystemTimeUTC>
    <ExceptionAddress>0x74b917d2</ExceptionAddress>
    <ExceptionModule>C:\Windows\System32\KERNELBASE.dll</ExceptionModule>
    <ExceptionModuleBase>0x74a80000</ExceptionModuleBase>
    <ExceptionModuleVersion>10.0.17134.319</ExceptionModuleVersion>
    <ExceptionType>8</ExceptionType>
    <FPESubcode>129</FPESubcode>
    <GUIResourceCount>38</GUIResourceCount>
    <OpenHandleCount>513</OpenHandleCount>
    <MemoryUsageKbytes>212248</MemoryUsageKbytes>
    <CustomProps />
    <FileList>
        <FileItem name="crashdump.dmp" description="Crash Minidump" />
        <FileItem name="crashrpt.xml" description="Crash Description XML" />
    </FileList>
</CrashRpt>
 

Share this post


Link to post
Share on other sites

Thank you, this makes it easier!

So what is happening, is a Windows system component (KERNELBASE.dll) is failing due to an invalid floating point exception. I don't have any idea what on your system could cause this, it could be many, from anti-virus, to 'system tools' running in the background, or drivers (audi/video mostly).

I can't help but noticing these though:

Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterDevProps.dll
Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterOSD.dll

This means you are running an audio-related software, most likely to offer on-screen-display, which gets injected in every single process/application you run. You might want to explore this avenue and find if you could disable this.

 

 

Edited by RXP

Share this post


Link to post
Share on other sites

Thanks Jean-Luc,

It looks like I have some work to do...

I'll let you know how it goes.

Share this post


Link to post
Share on other sites

Same thing here. In my case it doesn't go past the "CONTINUE" screen. Sometimes goes to black, sometimes it stays frozen. 

 

Attached my log text

18/11/06 04:49:15.031 04740 -    ] # win.xpl version 2.5.7.0
18/11/06 04:49:15.031 04740 INFO ] 
 

 

18/11/06 04:49:18.271 04740 -    ] # rxpGtnSim64.dll version 2.5.7.0
18/11/06 04:49:18.270 04740 INFO ] 
18/11/06 04:50:38.448 04068 INFO ] 
18/11/06 04:50:38.946 15528 INFO ] 
18/11/06 04:53:54.320 08952 INFO ] 
18/11/06 04:55:36.361 07496 INFO ] 
18/11/06 04:55:44.573 06076 INFO ] 
18/11/06 04:55:45.857 04964 INFO ] 
18/11/06 04:58:11.839 17276 INFO ] 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now