September 27, 20187 yr I've installed the latest version (6.50) of the GTN 750 trainer followed by an install of the latest ( GTN 750 Trainer 6.50 compatible) version of GTN 750 and the result is a black screen. The trainer operates correctly and I believe that the GTN 750 was installed correctly. Does anyone have any suggestions as to why the black screen? Thanks
September 30, 20187 yr Hi, can you please post the content of the RXP log files? (see User's Manual for file/path)
October 3, 20187 yr Author On 9/30/2018 at 12:01 PM, RXP said: Hi, can you please post the content of the RXP log files? (see User's Manual for file/path) 18/10/03 13:21:54.955 10804 - ] # rxpGtnSim64.dll version 2.5.6.0 18/10/03 13:21:54.955 10804 INFO ] 18/10/03 13:22:39.736 08136 INFO ] 18/10/03 13:21:52.243 10804 - ] # win.xpl version 2.5.6.0 18/10/03 13:21:52.243 10804 INFO ]
October 3, 20187 yr Can you please confirm you anti-virus is not putting any RXP files in quarantine?
October 4, 20187 yr Author Jean-Luc, I uninstalled both the GTN 750 and GTN trainer 6.50 with Windows Defender (I've purposely uninstalled my other antivirus) turned off and reinstalled the GTN 750 from F1. The GTN isn't black but nothing happens when I select the "Continue" button. The virus protection has not been turned on after the install. 18/10/04 17:24:20.075 13276 - ] # rxpGtnSim64.dll version 2.5.6.0 18/10/04 17:24:20.075 13276 INFO ] 18/10/04 17:25:21.399 08284 INFO ] 18/10/04 17:24:17.596 13276 - ] # win.xpl version 2.5.6.0 18/10/04 17:24:17.594 13276 INFO ] Thanks, Brian Edited October 4, 20187 yr by RXP
October 4, 20187 yr Can you please try the following: 1) open the RealityXP.GTN.ini file in the aircraft folder with notepad.exe 2) provided your are using GTN 750 unit#1, locate the section [GTN_750_1] 3) right below this section, add the following line, so that it looks like this in the file: [GTN_750_1]AudioDriver = -1DebugValue = 1 LogTrainer = 1; comma separated list of render targetsdrawto = WINDOW, PANEL2D 4) launch X-Plane and see how it compares. Edited October 4, 20187 yr by RXP
October 5, 20187 yr Author Jean-Luc, I changed the configuration settings as you suggested but the screens are still dark. Note that I saved the configuration without the PANELS at the end but, after closing the program the configuration has added PANELS. [GTN_750_1] AudioDriver = -1 DebugValue = 1 LogTrainer = 1 ; comma separated list of render targets. drawto = WINDOW, PANEL2D, PANELS
October 5, 20187 yr Once you've added these lines, it should make additional entries in the RXP log files. Can you please post the content of the RXP log files generated now?
October 5, 20187 yr Author 18/10/05 15:34:36.484 07536 - ] # rxpGtnSim64.dll version 2.5.6.0 18/10/05 15:34:36.484 07536 INFO ] 18/10/05 15:35:07.904 10628 INFO ] 18/10/05 15:35:08.404 10296 INFO ] 18/10/05 15:36:18.592 10420 INFO ] GFX Debug: enabled. 18/10/05 15:34:33.767 07536 - ] # win.xpl version 2.5.6.0 18/10/05 15:34:33.767 07536 INFO ]
October 5, 20187 yr Thank you for the additional information. It doesn't show much for now. Can you please try something: you start X-Plane, the GTN shows up, screen stays blank. Wait half a minute or so that X-Plane settles and finishes all background loading remaining while in the cockpit, then disable the GTN from the RXP plugin menu, wait 10 secs or so, then enable the GTN again from the RXP plugin menu. Does this make it show?
October 6, 20187 yr Author I followed your instructions but the screens still are dark. Here's exactly what's happening: In the plug in menu when GTN 1 750 is selected a small window shows in the lower left hand corner of the screen. It's a "start" window and when the "continue" button is pressed it goes dark. Choosing "hide window" does cause it to close. In the plug in menue when GTN 2 750 is selected a large "start" window shows and when the "continue" button is pressed it too goes dark. The panel gauge (Carenado PC-12) is also dark.
October 9, 20187 yr Hi Brian, This looks like the GTN trainer is failing at some point during its boot sequence. This usually has something to do with a couple DB files, the sound driver, or a bogus setting in the nonvol file. We've released v2.5.7 yesterday with a number of internal changes not listed in the release notes to better cope with start/stop processing. This might just solve the issue you are experience by itself. Otherwise, we've extended the "LogTrainer" setting in the ini file and you might want to try = 3 (instead of = 1) for further diagnostic options. With this option set to 3, if the GTN turns off because it crashes, you'd find trainer log files in: "C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\"
October 13, 20187 yr Author Hi Jean-Luc, I installed v2.5.7 and it didn't fix the problem. I then changed the configuration to "3" as you suggested but, as the log shows, it did crash. 8/10/13 14:58:54.562 14916 - ] # rxpGtnSim64.dll version 2.5.7.0 18/10/13 14:58:54.562 14916 INFO ] 18/10/13 14:59:30.211 06624 INFO ] 18/10/13 14:59:30.670 14440 INFO ] 18/10/13 15:00:41.793 06624 INFO ] GFX Debug: enabled. 18/10/13 15:01:47.121 06624 INFO ] GTN: 00 ..\..\lib\acl\tsk\uncertified\tsk_sim_win_crash_rpt.cpp(141) Line #141 Windows crash handler called. 18/10/13 14:58:51.591 14916 - ] # win.xpl version 2.5.7.0 18/10/13 14:58:51.591 14916 INFO ]
October 13, 20187 yr Author Here's the crash report: Start collecting information about the crash... [taking_screenshot] Desktop screenshot generation disabled; skipping. Creating crash dump file... [creating_dump] Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\GTN Simulator.exe Dumping info for module C:\Windows\System32\ntdll.dll Dumping info for module C:\Windows\System32\kernel32.dll Dumping info for module C:\Windows\System32\KERNELBASE.dll Dumping info for module C:\Windows\System32\apphelp.dll Dumping info for module C:\Windows\System32\AcGenral.dll Dumping info for module C:\Windows\System32\msvcrt.dll Dumping info for module C:\Windows\System32\sechost.dll Dumping info for module C:\Windows\System32\rpcrt4.dll Dumping info for module C:\Windows\System32\sspicli.dll Dumping info for module C:\Windows\System32\CRYPTBASE.dll Dumping info for module C:\Windows\System32\bcryptPrimitives.dll Dumping info for module C:\Windows\System32\shlwapi.dll Dumping info for module C:\Windows\System32\combase.dll Dumping info for module C:\Windows\System32\ucrtbase.dll Dumping info for module C:\Windows\System32\gdi32.dll Dumping info for module C:\Windows\System32\gdi32full.dll Dumping info for module C:\Windows\System32\msvcp_win.dll Dumping info for module C:\Windows\System32\user32.dll Dumping info for module C:\Windows\System32\win32u.dll Dumping info for module C:\Windows\System32\ole32.dll Dumping info for module C:\Windows\System32\oleaut32.dll Dumping info for module C:\Windows\System32\shell32.dll Dumping info for module C:\Windows\System32\cfgmgr32.dll Dumping info for module C:\Windows\System32\SHCore.dll Dumping info for module C:\Windows\System32\windows.storage.dll Dumping info for module C:\Windows\System32\advapi32.dll Dumping info for module C:\Windows\System32\kernel.appcore.dll Dumping info for module C:\Windows\System32\profapi.dll Dumping info for module C:\Windows\System32\powrprof.dll Dumping info for module C:\Windows\System32\fltLib.dll Dumping info for module C:\Windows\System32\uxtheme.dll Dumping info for module C:\Windows\System32\winmm.dll Dumping info for module C:\Windows\System32\samcli.dll Dumping info for module C:\Windows\System32\msacm32.dll Dumping info for module C:\Windows\System32\version.dll Dumping info for module C:\Windows\System32\userenv.dll Dumping info for module C:\Windows\System32\dwmapi.dll Dumping info for module C:\Windows\System32\urlmon.dll Dumping info for module C:\Windows\System32\winspool.drv Dumping info for module C:\Windows\System32\mpr.dll Dumping info for module C:\Windows\System32\WINMMBASE.dll Dumping info for module C:\Windows\System32\iertutil.dll Dumping info for module C:\Windows\System32\propsys.dll Dumping info for module C:\Windows\System32\IPHLPAPI.DLL Dumping info for module C:\Windows\System32\bcrypt.dll Dumping info for module C:\Windows\System32\imm32.dll Dumping info for module C:\Windows\System32\msimg32.dll Dumping info for module C:\Windows\System32\d3d9.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\KRNLSIM.dll Dumping info for module C:\Windows\System32\oleacc.dll Dumping info for module C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.345_none_73dac4159f74062c\GdiPlus.dll Dumping info for module C:\Windows\System32\ws2_32.dll Dumping info for module C:\ProgramData\Reality XP\rxpGtnSim32.dll Dumping info for module C:\Windows\System32\opengl32.dll Dumping info for module C:\Windows\System32\glu32.dll Dumping info for module C:\Windows\System32\nsi.dll Dumping info for module C:\Windows\System32\dhcpcsvc.dll Dumping info for module C:\Windows\System32\ntmarta.dll Dumping info for module C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.345_none_40ff7c964511edcf\comctl32.dll Dumping info for module C:\Windows\System32\msctf.dll Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterDevProps.dll Dumping info for module C:\Program Files\Alienware\AWSoundCenter\UserInterface\AWSoundCenterOSD.dll Dumping info for module C:\Windows\System32\clbcatq.dll Dumping info for module C:\Windows\System32\MMDevAPI.dll Dumping info for module C:\Windows\System32\devobj.dll Dumping info for module C:\Windows\System32\AudioSes.dll Dumping info for module C:\Windows\System32\WinTypes.dll Dumping info for module C:\Windows\System32\avrt.dll Dumping info for module C:\Windows\System32\DriverStore\FileRepository\ki125125.inf_amd64_879ecd8b82c2b3a1\ig9icd32.dll Dumping info for module C:\Windows\System32\wtsapi32.dll Dumping info for module C:\Windows\System32\dxgi.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_B.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_SIM.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\CDP.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\OGL_simulator.dll Dumping info for module C:\Windows\System32\D3DX9_43.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_C.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_D.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_COM.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_NAV.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_WAAS.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\NAV_MAIN.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\PRX_MAIN.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\DBM_MAIN.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\CHT_MAIN.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\TWS.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\IOP_E.dll Dumping info for module C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin\APTH.dll Dumping info for module C:\Windows\System32\DriverStore\FileRepository\ki125125.inf_amd64_879ecd8b82c2b3a1\igc32.dll Dumping info for thread 0x1E70 Dumping info for thread 0x1BC0 Dumping info for thread 0x38B4 Dumping info for thread 0xFA8 Dumping info for thread 0x37D8 Dumping info for thread 0x578 Dumping info for thread 0x26EC Dumping info for thread 0x3148 Dumping info for thread 0x3754 Dumping info for thread 0x35EC Dumping info for thread 0x1F74 Dumping info for thread 0x3560 Dumping info for thread 0x1BF4 Dumping info for thread 0x1EC8 Dumping info for thread 0x11C0 Dumping info for thread 0x2D64 Dumping info for thread 0x229C Dumping info for thread 0x14E4 Dumping info for thread 0x390C Dumping info for thread 0x3BB0 Dumping info for thread 0x35D4 Dumping info for thread 0x27D4 Dumping info for thread 0x1FBC Dumping info for thread 0x1EFC Dumping info for thread 0x3AE0 Dumping info for thread 0x230C Dumping info for thread 0x29A8 Dumping info for thread 0x386C Dumping info for thread 0x1EDC Dumping info for thread 0x2E24 Dumping info for thread 0xD70 Dumping info for thread 0x2E7C Dumping info for thread 0x38C Dumping info for thread 0x11EC Dumping info for thread 0xF70 Dumping info for thread 0xB90 Dumping info for thread 0x198C Dumping info for thread 0x3AAC Dumping info for thread 0x11E4 Dumping info for thread 0x362C Dumping info for thread 0x38DC Dumping info for thread 0x3950 Dumping info for thread 0x2F34 Dumping info for thread 0xA34 Dumping info for thread 0x3A9C Dumping info for thread 0x4C8 Dumping info for thread 0x1320 Dumping info for thread 0x32CC Dumping info for thread 0x19E0 Dumping info for thread 0xF88 Dumping info for thread 0x3868 Dumping info for thread 0x1988 Dumping info for thread 0x12A4 Dumping info for thread 0x38A0 Dumping info for thread 0xED0 Finished creating dump. [copying_files] Finished copying files. [encoding_video] Desktop video recording disabled; skipping. [confirm_send_report]
October 13, 20187 yr Hi, I'd guess you've got this content from: "C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\Logs" Can you please go one folder up, locate another folder which name is a typical GUID, typically: "C:\ProgramData\Garmin\Trainers\GTN\crshrprts\gtn1\70bbec66-b3bd-4975-9162-df462e18eb9f" In this folder, you'll find a file: crashrpt.xml which content is most needed!
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