Hello my Dears

I try so many time to login in in check out for buying the items (( PMDG 747-8 Queen of the Skies II - Expansion Package for P3D (1861-48B) )) .

 But unfortunately I could't do it , all the time give me a message appeared  as shown ....  

((The E-mail Address you entered cannot be found in our database. Please enter a different E-mail Address or click on the Continue button to the right to checkout under this E-mail Address.)) 

Please I need Assistance 

thanks

57 minutes ago, desig2018 said:

Hello my Dears

I try so many time to login in in check out for buying the items (( PMDG 747-8 Queen of the Skies II - Expansion Package for P3D (1861-48B) )) .

 But unfortunately I could't do it , all the time give me a message appeared  as shown ....  

((The E-mail Address you entered cannot be found in our database. Please enter a different E-mail Address or click on the Continue button to the right to checkout under this E-mail Address.)) 

Please I need Assistance 

thanks

best bet is to submit  a  support  ticket  in  which is  a different  sign  in,  if  you havnt  used this  before  you need  to register  first

https://support.precisionmanuals.com/Main/

1- I already registered in PMDG website and I verification my account via E-mail , then  I log in this page link (https://support.precisionmanuals.com/Main/)  very correctly ... up to here OK ...

2- I press PMDG STORE Icon for further step for purchasing the item I ADD TO CART  pressing YES then CHECKOUT Page .  required the (( Account Login )) I enter my E-mail and password then I complete the 

Captcha alphabetic word correctly and CONTINUE .after this step I got this message problems (( Your email address does not appear to be in our customer database.)) 

thank so much for help and assistance 

The support and the store are two separate accounts. Looks like you created an account for support rather than the store.

45 minutes ago, desig2018 said:

1- I already registered in PMDG website and I verification my account via E-mail , then  I log in this page link (https://support.precisionmanuals.com/Main/)  very correctly ... up to here OK ...

2- I press PMDG STORE Icon for further step for purchasing the item I ADD TO CART  pressing YES then CHECKOUT Page .  required the (( Account Login )) I enter my E-mail and password then I complete the 

Captcha alphabetic word correctly and CONTINUE .after this step I got this message problems (( Your email address does not appear to be in our customer database.)) 

thank so much for help and assistance 

You have opened a support account and not Espoo account. Also please not real names first and last are required in the forum

- There is no availability  Icons or any link for registered new account for store Accept Account Login .....   From where I can registered new account for store ?? 

- That Icons in top of the page does not give you  any guide line for registered new account  accept  Account Login OR  Order Review.. 

thanks

I enter my name in the form as ( SALEH  SAEED )

I solve the problems , thanks a lot my dears