October 20, 20187 yr Hello I've just purchase 787 Immersion using a different PC to that where P3D is installed. I followed all of the purchasing instructions including activating the product. However, I now realise that the activation instructions omitted to inform me that once activated, it would only run on the machine where it was activated. So when I loaded up VFXCentral on my P3D machine, it's now telling me that the product's already activated. Hence, I now can't install it ! I noticed that the support section states: In case of a new computer purchase or major hardware changes, you can transfer your license to another computer once every 90 days without asking for an activation reset. But I can't for the life of me find anywhere both on the web-site and VFXCentral where this transfer process is achieved ? Please could someone explain how I can perform the transfer without requesting an activation reset ? Thank you Gary
October 20, 20187 yr Commercial Member You have to send an Activation Request in the support section (https://oldprop.com/sim/support/activations/) We tread those really quickly, no worries Keven Menard Technical Director, //42.
October 20, 20187 yr Author 32 minutes ago, Keven Menard said: You have to send an Activation Request in the support section (https://oldprop.com/sim/support/activations/) We tread those really quickly, no worries Hello Keven Thanks for the reply. I have already posted a request since I gave up looking for the transfer process. However, are you saying that it is in fact not possible to transfer a licence without requesting a reset, contrary to what's stated on the support page ? Thanks Gary
October 20, 20187 yr Commercial Member It is possible to transfer your license to a new system once every 90 days without having to send a reset request, as stated on the support page and every product page. Significant hardware or software changes can also trigger the system into thinking it's a new computer. Keven Menard Technical Director, //42.
October 21, 20187 yr Author 9 hours ago, Keven Menard said: It is possible to transfer your license to a new system once every 90 days without having to send a reset request, as stated on the support page and every product page. Significant hardware or software changes can also trigger the system into thinking it's a new computer. Hello Keven Thanks, but this leads back to my original question - how is this achieved without sending a request? Regards Gary Edited October 21, 20187 yr by garydpoole
October 21, 20187 yr Commercial Member If you reinstall on a new system after the 90 days, you simply reinstall it as you would normally. If you reinstall on a new system before the 90 days, you have to send an activation reset request. Keven Menard Technical Director, //42.
October 21, 20187 yr Author 6 hours ago, Keven Menard said: If you reinstall on a new system after the 90 days, you simply reinstall it as you would normally. If you reinstall on a new system before the 90 days, you have to send an activation reset request. Can I then politely suggest that you change the wording on your support page as, "...once every 90 days without asking for an activation reset" is misleading and actually means that a transfer can be done once, but only once every 90 days, in the same way that "you can eat pizza once every 7 days" means that you can only eat one pizza every 7 days (but you can at least eat one pizza) ? Perhaps what you wrote above would be more appropriate and less ambiguous ? Regards Gary
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