December 6, 20187 yr Author How about this Kyle, I'll pay you to fly to my house here in Atlanta and you can fix it all for me. Jack Sawyer
December 6, 20187 yr Commercial Member 1 minute ago, Jack_Sawyer said: How about this Kyle, I'll pay you to fly to my house here in Atlanta and you can fix it all for me. haha - I could use a mini-vacation Kyle Rodgers
December 6, 20187 yr Author 15 minutes ago, scandinavian13 said: I don't doubt it. All the same, keep in mind that these people are human and have to deal with other humans. I know it's easy to put them on a pedestal and say "they know what they're doing," but just like anyone else, they can get worn out. It's a lot easier to say "just reinstall it" than it is to explain how to fix the underlying problem. Ever teach someone how to do something, but gloss over the details of the explanation because you're relatively certain that they won't get it? Same thing here. Tech support does it all the time. I'm not saying it's wrong - it's just not the best approach in all cases, much like this. Again - not trying to be critical. I'm just trying to point out that, while it is good to trust, it's best to trust in context. You don't know the whole story. They did try to fix it. The registry got messed up, among other things. It's way too long to go into it all but I/we did what could be done. Some things would need more time to fix than just starting fresh. Jack Sawyer
December 6, 20187 yr Commercial Member 7 minutes ago, Jack_Sawyer said: You don't know the whole story. They did try to fix it. The registry got messed up, among other things. It's way too long to go into it all but I/we did what could be done. Some things would need more time to fix than just starting fresh. ...but you didn't start fresh - you started with a system restore. Fresh is an OS reformat with a build from the ground up. Your system restore might - and I would suggest 'likely' - have all of the cracks in the foundation that caused the problems you saw prior to the restore. If you trust them, that's great. All the same, keep in mind you're in the PMDG forum. So far, all I see is a story about another entity suggesting something that has caused you more troubles, via a program (that we didn't write) as a potential cause of those troubles...and both of these are causing troubles with our product, costing us time due to the faults of one, if not two, other entities. As time is a limited resource, I think it is reasonable to give me a little latitude when I suggest that a look needs to be given at the bits and pieces that got you to this point. Kyle Rodgers
December 6, 20187 yr Author 6 hours ago, scandinavian13 said: ...but you didn't start fresh - you started with a system restore. Fresh is an OS reformat with a build from the ground up. Your system restore might - and I would suggest 'likely' - have all of the cracks in the foundation that caused the problems you saw prior to the restore. If you trust them, that's great. All the same, keep in mind you're in the PMDG forum. So far, all I see is a story about another entity suggesting something that has caused you more troubles, via a program (that we didn't write) as a potential cause of those troubles...and both of these are causing troubles with our product, costing us time due to the faults of one, if not two, other entities. As time is a limited resource, I think it is reasonable to give me a little latitude when I suggest that a look needs to be given at the bits and pieces that got you to this point. Kyle, I appreciate your help. As it stands right now I'm awaiting LM to reactivate my license. Then when I install the PMDG planes I may or may not need a license reactivation from you guys too. I love my PMDG planes, they're the best I have. I can't wait for more. Cheers. Jack Sawyer
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