January 8, 20197 yr Hi, First, there is no haste to get a refund, re-purchase, get a refund, re-purchase etc.. you have a 30 days windows and lots of resources available here for you within that time frame. Give us a chance to help you and you to learn in the process. There is a problem with your Windows system, no our product. It took me roughly 5 minutes online search with the error message you're describing to get, after reviewing a dozen or so pages, the one which most likely will guide you through your Windows system error: https://answers.microsoft.com/en-us/windows/forum/windows_7-security/error-1303-account-with-full-administrator-rights/d9141f1a-1ea0-4121-b7fb-e2b9659e31e3
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