Carenado S340 403 error

[andy a 17]

I have tried unsuccessfully to reinstall the S340 P3Dv4. I have redownloaded the aircraft from the seller, Just Flight, used copy/paste to enter the  Serial Number together with my email address on the Carenado screen., but to no avail.I also read somewhere, to copy/paste  the Serial Number to notepad, and then to the appropriate Carenado screen. This also did not resolve the issue. A message then appears, "403 Error". "The number of installs for this serial number has been exceeded". I contacted Just Flight for help to reactivate the serial number, but their reply was that Carenado handle this. However Just Flight have stated that they have requested help from Carenado .

On reading some messages posted on this forum, it seems the likelihood of a speedy response from Carenado is very unlikely..possibly no reply at all.  Anyone had this problem?

Regards

Andy

[Tim-HH 572]

Hi Andy,

whenever I contacted Carenado, I got a reply within 24 hours. Just let them know about your issue via this page: https://carenado.zendesk.com/hc/en-us/requests/new

[andy a 17]

Hi Tim,

Many thanks for your reply. I did in fact submit a ticket on Saturday 8th, and they reactivated the S340 this morning. Chocks away!

Kind regards

Andy