Hi, after 2 attempts the GTN750 trainer installer fails to install. Note I have disabled both Windows defender and anti-virus. I also ran the installer in admin mode.

Here is a sample of the log where it fails. (note that an attemp to send a log to Garmin failed even though there was nothing wrong with my internet at the time)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

[1A14:254C][2019-09-23T08:00:18]i304: Verified existing payload: payD56237DE68C90C48FD8EB7523F97D4DF at path: C:\ProgramData\Package Cache\{ABD210BC-DB31-4B6C-A342-B022F6FC9945}v2.5.0.0\setup_resources\databases\2.5.0.0\DBs3.cab.

[4F54:18DC][2019-09-23T08:00:18]i000: MBA: Databases.Setup.msi.payD56237DE68C90C48FD8EB7523F97D4DF passed checksum verification on attempt 1.

[4F54:18DC][2019-09-23T08:00:18]w343: Prompt for source of package: Databases.Setup.msi, payload: pay7DF310B26A37DA5CEFFBD36A480C1022, path: C:\ProgramData\Reality XP\Common\GtnTrainer\setup_resources\databases\2.5.0.0\DBs4.cab

[4F54:18DC][2019-09-23T08:00:18]i338: Acquiring package: Databases.Setup.msi, payload: pay7DF310B26A37DA5CEFFBD36A480C1022, download from: http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab

[4F54:18DC][2019-09-23T08:02:18]e000: Error 0x80072ee2: Failed to send request to URL: http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab, trying to process HTTP status code anyway.

[4F54:18DC][2019-09-23T08:02:18]e000: Error 0x80072ee2: Failed attempt to download URL: 'http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab' to: 'C:\Users\Anton\AppData\Local\Temp\{6B7B81A5-0DCB-490D-B325-DEF388F00522}\pay7DF310B26A37DA5CEFFBD36A480C1022'

[4F54:18DC][2019-09-23T08:02:18]e000: MBA: Databases.Setup.msi.pay7DF310B26A37DA5CEFFBD36A480C1022 failed to cache attempt 1. Attempting to reacquire.

 

Then later in the log....

[4F54:18DC][2019-09-23T08:10:21]e000: Error 0x80072ee2: Failed attempt to download URL: 'http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab' to: 'C:\Users\Anton\AppData\Local\Temp\{6B7B81A5-0DCB-490D-B325-DEF388F00522}\pay7DF310B26A37DA5CEFFBD36A480C1022'

[4F54:18DC][2019-09-23T08:10:21]e000: MBA: Databases.Setup.msi.pay7DF310B26A37DA5CEFFBD36A480C1022 failed to cache attempt 5.

[4F54:18DC][2019-09-23T08:10:21]e000: Error 0x80072ee2: Failed to acquire payload from: 'http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab' to working path: 'C:\Users\Anton\AppData\Local\Temp\{6B7B81A5-0DCB-490D-B325-DEF388F00522}\pay7DF310B26A37DA5CEFFBD36A480C1022'

[4F54:18DC][2019-09-23T08:10:21]e313: Failed to acquire payload: pay7DF310B26A37DA5CEFFBD36A480C1022 to working path: C:\Users\Anton\AppData\Local\Temp\{6B7B81A5-0DCB-490D-B325-DEF388F00522}\pay7DF310B26A37DA5CEFFBD36A480C1022, error: 0x80072ee2.

[1A14:254C][2019-09-23T08:10:21]i351: Removing cached package: Launcher.Setup.msi, from path: C:\ProgramData\Package Cache\{95C42791-3D93-4234-9710-8460719D1585}v2.5.0.0\

[4F54:49D8][2019-09-23T08:10:21]e000: Error 0x80072ee2: Failed while caching, aborting execution.

[1A14:482C][2019-09-23T08:10:21]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ebaa1977-06b1-4bef-8e97-ee6421df8e96}, resume: None, restart: None, disable resume: No

[1A14:482C][2019-09-23T08:10:21]i330: Removed bundle dependency provider: {ebaa1977-06b1-4bef-8e97-ee6421df8e96}

[1A14:482C][2019-09-23T08:10:21]i352: Removing cached bundle: {ebaa1977-06b1-4bef-8e97-ee6421df8e96}, from path: C:\ProgramData\Package Cache\{ebaa1977-06b1-4bef-8e97-ee6421df8e96}\

[1A14:482C][2019-09-23T08:10:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ebaa1977-06b1-4bef-8e97-ee6421df8e96}, resume: None, restart initiated: No, disable resume: No

[4F54:49D8][2019-09-23T08:10:21]i000: MBA: Apply complete HResult: 0x80072EE2

[4F54:49D8][2019-09-23T08:10:21]i399: Apply complete, result: 0x80072ee2, restart: None, ba requested restart: No

[4F54:47C4][2019-09-23T08:10:21]i000: MBA: Navigated from Progress to Results.

[4F54:1F8C][2019-09-23T08:11:25]i000: MBA: Created compressed log file C:\Users\Anton\AppData\Local\Temp\Garmin_Aviation_Trainers_20190923075840_0.zip from:

Garmin_Aviation_Trainers_20190923075840.log

Garmin_Aviation_Trainers_20190923075840.log

Garmin_Aviation_Trainers_20190923075501.log

Garmin_Aviation_Trainers_20190923073743.log

Garmin_Aviation_Trainers_20190923070824.log

[4F54:2B28][2019-09-23T08:11:26]e000: MBA: The underlying connection was closed: An unexpected error occurred on a send.

at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

at Microsoft.HockeyApp.Extensions.PortableExtensions45.<>c__DisplayClass0_0.<GetResponseAsync>b__0(IAsyncResult asyncResponse)

at Microsoft.HockeyApp.Model.FeedbackThread.<PostFeedbackMessageAsync>d__38.MoveNext()

at ManagedBootstrapperUI.Models.HockeyAppCrashReporterAdapter.<SendReport>d__1e.MoveNext()

 

[4F54:2B28][2019-09-23T08:11:26]e000: MBA: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)

at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)

at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)

 

[4F54:2B28][2019-09-23T08:11:26]e000: MBA: An existing connection was forcibly closed by the remote host

at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)

at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)

 

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

It would appear that the Garmin server is disconnecting.

Any help would be greatly appreciated.

 

 

Here is a link to a copy of the full Garmin Trainer log.

https://www.dropbox.com/s/kn8s3u67ywd143p/gamin-trainer-log.txt?dl=0

I'm running XP11.36r2 (b113601 64bit) and Purchased the GTN750 via X-Plane Store with the e-commerce installer

Here are the two Errors reported:

- Failed to acquire part of the 'Trainer Databases' package after five attempts.

- The request has timed out. Error Code: 0x80072EE2

Edited September 23, 20196 yr by RXP

For the forth attempt I tried downloading the Gamin Trainer direct from Garmin and ran it on its own. Still the same error msg (0x80072EE2). I will now try loading the GTN750 without the Garmin Trainer. If that installs, I will try installing the Trainer again to see if it makes a difference having the GTN gauge installed.

Also I'm trying to install the Garmin Trainer on C-drive with 32Gb remaining space.

Edited September 23, 20196 yr by antonvs

I have been able to install the GTN750 Gauge OK. When I tried again to install the Trainer (5th time) I still get the same err msg (0x80072EE2). Always falls over about 30% during the "Acquiring Trainer Database" segment.

I have a fast Broadband internet service and have just tested my download speed at 3.5Mbps

I'm now at a loss what to do as I have not seen anyone reporting the same problem.

I will wait for people in the UK to wake up refreshed as I see it is 05:43 in the morning.

Hi,

this is peculiar but I've tried to manually download the file and it is ok.

Here are the links to all the DB installer files. You can manually download them all then double click the .msi to install.

http://download.garmin.com/avtrainer/databases/2.5.0.0/Databases.Setup.msi
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs1.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs2.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs3.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs4.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs5.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs6.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs7.cab
http://download.garmin.com/avtrainer/databases/2.5.0.0/DBs8.cab

 

@RXP Thank you for your response. I did the downloads and ran the .msi which finished without a msg. But then nothing.

Here are the sizes of the downloads, I wonder if they are correct:

Setup.msi, 749,568 bytes, 2019-09-23 21:51:42

DBs1.cab, 190,897,388 bytes, 2019-09-23 22:28:11

DBs2.cab, 192,023,780 bytes, 2019-09-23 22:31:42

DBs3.cab, 202,920,860 bytes, 2019-09-23 22:36:56

DBs4.cab, 1,103,605,090 bytes, 2019-09-23 22:44:01

DBs5.cab, 196,840,348 bytes, 2019-09-23 22:46:26

DBs6.cab, 171,744,208 bytes, 2019-09-23 22:49:16

DBs7.cab, 203,372,038 bytes, 2019-09-23 22:51:31

DBs8.cab, 9,236,514 bytes, 2019-09-23 22:51:50

 

I checked and there is no sign of the Garmin Trainer App but there are folders in C:\ProgramData

 

RealityXP

Common, <DIR>, 2019-09-23 07:08:11, C:\ProgramData\Reality XP\

rxpGtnSim32.dll, 7,634,944 bytes, 2019-09-15 15:07:56, ver 2.5.20.0, C:\ProgramData\Reality XP\

rxpGtnSim64.dll, 3,585,536 bytes, 2019-09-15 15:09:40, ver 2.5.20.0, C:\ProgramData\Reality XP\

RXPGTN.rxp, 2,116,752 bytes, 2015-11-17 16:27:16, C:\ProgramData\Reality XP\

WinSparkle.dll, 1,105,920 bytes, 2010-06-25 21:52:48, ver 0.2.3, C:\ProgramData\Reality XP\

Reality XP.dll, 690,688 bytes, 2010-06-24 22:16:18, C:\ProgramData\Reality XP\

 

Garmin

Trainers

fc_tpc, <DIR>, 2019-09-23 22:52:37, C:\ProgramData\Garmin\Trainers\Databases\

FPLN, <DIR>, 2019-09-23 07:56:40, C:\ProgramData\Garmin\Trainers\Databases

\terrain.tdb, 1,125,185,725 bytes, 2019-07-12 09:59:02, C:\ProgramData\Garmin\Trainers\Databases\

terrain_heli.odb2, 42,546,905 bytes, 2019-07-12 09:59:10, C:\ProgramData\Garmin\Trainers\Databases\

nav_db2.bin, 21,825,159 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

bmap.bin, 21,061,636 bytes, 2019-07-12 09:58:48, C:\ProgramData\Garmin\Trainers\Databases\

safetaxi.bin, 15,982,596 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

terrain.odb2, 11,072,412 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

apt_dir.gca, 10,545,093 bytes, 2019-07-12 09:58:48, C:\ProgramData\Garmin\Trainers\Databases\

nav_heli_db2.bin, 10,382,035 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

nav_heli_db2_grm.bin, 9,164,970 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

nav_db2_grm.bin, 8,212,624 bytes, 2019-07-12 09:58:58, C:\ProgramData\Garmin\Trainers\Databases\

 

 

nonvol, <DIR>, 2019-09-23 07:56:40, C:\ProgramData\Garmin\Trainers\GTN\

<no files>

 

Cheers Anton.

Edited September 23, 20196 yr by antonvs

These are the direct links to installing the DB files, but you still need to also download and install the GTN trainer, optionally the launcher.

Here are the links for these:

http://download.garmin.com/avtrainer/launcher/2.5.0.0/Launcher.Setup.msi
http://download.garmin.com/avtrainer/gtn/6.62.0.0/GTN.Setup.msi

 

Alternatively, you could download the all-in-one standalone installer here:

https://download.garmin.com/avtrainerfull/2.5.0.0/GarminTrainerSetup_2500.zip

 

 

Ok, trying now.

Success. Trainer runs as stand alone or in XP11. I have only tried one A/C so far (Carenado F33A) and the gauge is working as a popout on my second monitor. The internal GTN gauge frame is loaded in the VC but only a black screen, which I have seen many users have had, so I will go off and do some reading to see how to solve this.

Cheers Anton.

Edited September 23, 20196 yr by antonvs

I'm glad you're making progress with the installation and if I may, I'd suggest you also send the installation log with the error to Garmin for them to further review and correct in their next update.

As for the 3D panel, most likely the RealityXP.GTN.ini file included with the aircraft is corrupted. You might want to copy back the original ini file from their .zip back to your aircraft folder.