RealityXP GTN 750 freezing sim

[Deltaair1212 53]

Hello, I have had my GTN unit built into my FSW Lear35 for a few months now (which I love btw), but lately I have been getting these freezes. I have a crash app that records all freezes and crashes on my computer and lately it has been pointing the fingers at the GTN program. All of the crashes are .dll’s within the GTN, one of the common ones being KRNLSIM.dll. Any ideas on how to fix these crashes? They’re happening more frequently than when I first got the system.  

[RXP 2,338]

Hi,

I'd suggest you let us know the content of the RXP log files (see user's manual for file/path) to get started.

Can you also copy/paste the crash data you're referring to?

[Deltaair1212 53]

Sorry for such a late reply I was actually on a business  trip. as stated before I have this installed into my FSW Lear 35A. it is worth noting that Mark with FSW has it set up that the aircraft automatically places any panel into the Learjet automatically. though everything seems to be working on that end of the spectrum. also before each crash now I am getting a memory error pop up which is weird because my computer has 32 gigs of RAM installed. I also run the latest Nvidia drivers for my RTX 2070. not really sure what's going on, as time passes the crashes are getting more frequent! Thank you for your assistance.

 

 

19/12/17 23:34:33.707 04976 -    ] # rxpGTN.dll version 2.5.21.1
19/12/17 23:34:33.707 04976 INFO ] 

19/12/17 23:34:35.560 04976 -    ] # rxpGtnSim64.dll version 2.5.21.1
19/12/17 23:34:35.560 04976 INFO ] 
19/12/17 23:34:37.804 01240 INFO ] GTN 750.1 - TRAINER 6620
19/12/17 23:34:37.811 01240 WARN ] GTN 750.1 process is running as-admin
19/12/17 23:35:08.748 01240 INFO ] GTN 750.1 - TRAINER 6620
19/12/17 23:35:08.753 01240 WARN ] GTN 750.1 process is running as-admin
19/12/18 00:59:48.613 01240 WARN ] FAIL: 03 ..\..\lib\acl\tsk\uncertified\tsk_sim_msg.cpp(1524) (null)
19/12/18 00:59:48.810 01240 WARN ] FAIL: 01 ..\..\lib\acl\tsk\uncertified\tsk_sim_wait.cpp(1449) (null)

I couldn't find the "My Documents\rxpGTN_menu.dll.log" file unfortunately it isn't where it said it should be so that's a question mark. the crashapp log is as follows

Version=1
EventType=APPCRASH
EventTime=132211044424911841
ReportType=2
Consent=1
UploadTime=132211044981481268
ReportStatus=268435456
ReportIdentifier=ada15f73-0bb8-4d5c-8830-3d321382a214
IntegratorReportIdentifier=fa4cbd3b-b5d9-4879-b2cf-42431e45aa98
Wow64Host=34404
Wow64Guest=332
NsAppName=GTN Simulator.exe
OriginalFilename=GTN Simulator.exe
AppSessionGuid=000018ac-0004-001b-c5cc-619e32b5d501
TargetAppId=W:000065c846a207a70f7c7793081b32a5fb2b00000904!0000ac4b4835b6da3bcd80bc9087191cea05f14b1420!GTN Simulator.exe
TargetAppVer=2019//06//07:22:47:07!50ff4c!GTN Simulator.exe
BootId=4294967295
ServiceSplit=1987641344
TargetAsId=3126
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=6ba118c5d6bb1d7abee1ec922b89e2a9
Response.BucketTable=1
Response.LegacyBucketId=2225319803437572777
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=GTN Simulator.exe
Sig[1].Name=Application Version
Sig[1].Value=6.62.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5cfae96b
Sig[3].Name=Fault Module Name
Sig[3].Value=KRNLSIM.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.62.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5cfae8b1
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0005844e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=ac05
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=ac0507478d1c5bd693cfc4fe3987e900
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ac05
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ac0507478d1c5bd693cfc4fe3987e900
UI[2]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\GTN Simulator.exe
LoadedModule[0]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\GTN Simulator.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\SYSTEM32\AcGenral.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[13]=C:\WINDOWS\System32\combase.dll
LoadedModule[14]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[16]=C:\WINDOWS\System32\win32u.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[19]=C:\WINDOWS\System32\USER32.dll
LoadedModule[20]=C:\WINDOWS\System32\ole32.dll
LoadedModule[21]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[22]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[23]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[24]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[25]=C:\WINDOWS\System32\shcore.dll
LoadedModule[26]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[27]=C:\WINDOWS\System32\profapi.dll
LoadedModule[28]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[29]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[30]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[31]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\samcli.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[41]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[47]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[48]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[51]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\KRNLSIM.dll
LoadedModule[52]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.535_none_5f5bdd03821eaaf5\gdiplus.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[54]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[55]=C:\ProgramData\Reality XP\rxpGtnSim32.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[58]=C:\WINDOWS\System32\NSI.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[60]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[61]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.535_none_71d34ef55ae7618e\Comctl32.dll
LoadedModule[62]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[63]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a3efb8aa9e9e249a\nvoglv32.dll
LoadedModule[64]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[67]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[68]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[69]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[70]=C:\WINDOWS\system32\nvspcap.dll
LoadedModule[71]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\IOP_B.DLL
LoadedModule[72]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\IOP_SIM.DLL
LoadedModule[73]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\CDP.DLL
LoadedModule[74]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\OGL_simulator.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\d3dx9_43.dll
LoadedModule[76]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_c.dll
LoadedModule[77]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_d.dll
LoadedModule[78]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_com.dll
LoadedModule[79]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_nav.dll
LoadedModule[80]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_waas.dll
LoadedModule[81]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\nav_main.dll
LoadedModule[82]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\prx_main.dll
LoadedModule[83]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\dbm_main.dll
LoadedModule[84]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\cht_main.dll
LoadedModule[85]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\tws.dll
LoadedModule[86]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\iop_e.dll
LoadedModule[87]=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\apth.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[89]=C:\WINDOWS\system32\dsound.dll
LoadedModule[90]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[91]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[93]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[94]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
LoadedModule[95]=C:\Windows\System32\Windows.UI.dll
LoadedModule[96]=C:\Windows\System32\InputHost.dll
LoadedModule[97]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[98]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[99]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[100]=C:\WINDOWS\SYSTEM32\avrt.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=535
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=247999
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.535.18362.0-11.0.165
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32701
OsInfo[19].Key=svolsz
OsInfo[19].Value=1861
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.535.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=91712D02-7DCF-478A-ACFC-6E4C474FC754.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=GTN Trainer
AppPath=C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\Bin\GTN Simulator.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=10A8F65DC84F63F1A325EDF71A5AC438
MetadataHash=-897321494

[Deltaair1212 53]

this is the memory error I am getting. it is a pop up 

GTN Simulator.exe - Application Error

The instruction at 0x000000005CE8844E referenced memory at 0x0000000000000004 the memory could not be written.

Click on OK to terminate the program

[Deltaair1212 53]

It is also worth noting that my GPU is not overclocked at all. But it does have the most current build. 

[RXP 2,338]

Hi,

thank you for the detailed report. I'll post an update with our findings.

[Deltaair1212 53]

Welcome! I uninstalled my Nvidia drivers yesterday and did a fresh install. Afterwards I uninstalled the Garmin Trainer and installed fresh. I did a test flight in the Lear from KIDA-KTNP. First half of the trip was smooth. About halfway to my destination I got the memory pop up. I clicked “ok” to terminate the program and the Garmin actually runs for another 10 seconds before it freezes P3Dv4.5. Then I have to ax everything via “task manager”. 

[RXP 2,338]

After further investigations:

• Do you run any sort of 'process tool' (like Process Lasso or equivalent)?
• Have you set any of the 'debug' settings documented in the RXP GTN User's Manual?

[Deltaair1212 53]

25 minutes ago, RXP said:

After further investigations:

• Do you run any sort of 'process tool' (like Process Lasso or equivalent)?
• Have you set any of the 'debug' settings documented in the RXP GTN User's Manual?

I’m not sure I don’t know exactly what a process tool is. To my knowledge no. I have my firewall disabled on my computer as well. And by debug setting you mean where you explain how to properly set the Nvidia driver thing? I forgot exactly what it said but I tried my best to follow it. It wasn’t exactly how it was not my computer because of windows 10 layout...

[RXP 2,338]

2 minutes ago, Deltaair1212 said:

Where you explain how to properly set the Nvidia driver thing?

In the RXP GTN Manual troubleshooting section there are a few 'for debug only' settings you can manually set (one related to video card the other related to the trainer error reporting). Just delete these from your INI file and compare.

[Deltaair1212 53]

Just now, RXP said:

In the RXP GTN Manual troubleshooting section there are a few 'for debug only' settings you can manually set (one related to video card the other related to the trainer error reporting). Just delete these from your INI file and compare.

Ok I’ll see what I can do. So I guess this means you can’t see anything abnormal? 

[RXP 2,338]

48 minutes ago, Deltaair1212 said:

So I guess this means you can’t see anything abnormal? 

On the contrary, but we are yet to understand what is specific on your system causing this and the more you tell and try, the more it helps.

[Deltaair1212 53]

Well like I said I run the latest Nvidia driver for my RTX card. When I first got the Garmin system a few months back I was using a totally different driver. Could this be a driver issue? I can revert back to a driver I was using before to see if it helps but I also know it’s not recommended with P3D to use old drivers.... if you personally have a Nvidia card, which driver are you currently using? I can try my best to match it and see if I still get freezes and crashes. 

[RXP 2,338]

1 hour ago, RXP said:

Just delete these from your INI file and compare.

 

[Deltaair1212 53]

18 minutes ago, RXP said:

 

I’m sorry to bug you but idk what I’m doing here. I see the debug settings In the user manual but I don’t get what you want me to do here....