Simmarket Login issues

[SimeonWilbury 220]

Hi all,

Sorry to be having to resort to this, however since Simmarket support tickets require one to be logged in, I've had to resort to the classic general forum support thread.

For whatever reason, Simmarket does not appear to be accepting my login details. The password reset facility appears to be working fine and I've already reset my password several times, however logging in I am met with: " ERROR: No match for 'E-Mail Address' and/or 'Password'." - This is despite the fact my login details are 100% correct (this also happens regardless of whether I use my customer number or my e-mail).

Has anybody else had this? Is this perhaps a problem at Simmarket's end? I would like to be pointed in the right direction at least if possible. Due to the whole COVID-19 outbreak I have a lot of free time on my hands and would like to get my P3D running again!

Many Thanks,

Martin

Edited March 26, 2020 by SimeonWilbury
minor rephrasing

[MaDDogz 242]

Just to be sure, copy and paste the new password rather than type it.

you could also find your original email with user name and copy that as well. ( with the new password)

worth a try

[edpatino 1,964]

This has been reported by other users recently as well. It should be something happening on SimMarket's end.

Cheers, Ed

[SimeonWilbury 220]

2 minutes ago, edpatino said:

This has been reported by other users recently as well. It should be something happening on SimMarket's end.

Cheers, Ed

Many thanks, hopefully it will get cleared up on Simmarket's end if that is indeed the case.