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Daniel Baker

Installation clean-up and Buying P3D4 Twice

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I'm worried that this may contravene AVSIM license discussion policy - apologies if it does, please shut this down if so.  I'd ask in the Prepar3D forums, but they seem overwhelmed at the moment (not to mention their forum is unbearably slow)


I've been trying to conduct a total re-installation of P3Dv4.5, including a complete wipe and reinstall of Windows 10.  This is due to CTD issues I've been having with the Aerosoft A330 Pro and D3D10Warp.dll 


It's been an odyessy, to say the least, that has chewed up a number of weeks, and has included something like 15-20 tech/support people from Aerosoft, Microsoft, ASUS, etc. - some of which are awaiting replies to see how latest install went.  Of course, just as I'm approaching the finish line, I get a P3D exceeded the number of installs error.  So now I have contacted Prepar3D and ask for my license to be renewed.


The problem is that it takes 2 business days - so 4 with the looming weekend - and I'm reading a post on their forum from someone saying they haven't received a reply to their same request in a something like a week.  So it could be a week or more, in which time the good will and support tickets of those who are helping me through this are expiring.


So my question is; is it totally wrong of me (or are there other issues) with purchasing a second copy of P3Dv4, using that license in order to give them enough time to respond to my request, and then applying for a refund of that license?  


Appreciate any guidance here,


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Actually yes - your only option is to wait for LM. I've found them to be relatively quick.


And I'm shutting this down.  🙂 


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