Microsoft Store Trouble

[Rene777 9]

The upgrades in the store don't succeed. Keep getting an error code. Searched internet, nothing works.. 

Installed the 10 dvd's premium deluxe version. It's just the base pack. Rest must be upgraded via Ms store... 

When I press play it goes up to "press any key" and that's it.. 

Waited long, payed money and can't even try to play... 

Microsoft, please fix your store. 

Greetings.. 

[fluffyflops 1,862]

I can't even start the game. Keeps asking me for a disk.. 😔

[joec63 253]

9 minutes ago, Rene777 said:

The upgrades in the store don't succeed. Keep getting an error code. Searched internet, nothing works.. 

Installed the 10 dvd's premium deluxe version. It's just the base pack. Rest must be upgraded via Ms store... 

When I press play it goes up to "press any key" and that's it.. 

Waited long, payed money and can't even try to play... 

Microsoft, please fix your store. 

Greetings.. 

Try this:  Go to Marketplace/Official Content inside the game . Find the deluxe and Premium content , see if it says Owned ?.  If so then install content. 

Edited August 20, 2020 by joec63

[DylanC 181]

Be sure that you are using the same XBOX Live Account that you used when buying from the MS Store.  The email addresses attached to each account must be the same.

[wim123 765]

did you click with your mouse on that screen and then a key?........

[Rene777 9]

1 hour ago, joec63 said:

Try this:  Go to Marketplace/Official Content inside the game . Find the deluxe and Premium content , see if it says Owned ?.  If so then install content. 

I can't even do that, because the game goes only till " press any key" when I do press any key, It just starts again with intro pictures and press any key... 

[Rene777 9]

1 hour ago, DylanC said:

Be sure that you are using the same XBOX Live Account that you used when buying from the MS Store.  The email addresses attached to each account must be the same.

HI, 

I bought the dvd's version from Aerosoft. I use the Microsoft account. 

[joec63 253]

16 minutes ago, Rene777 said:

I can't even do that, because the game goes only till " press any key" when I do press any key, It just starts again with intro pictures and press any key... 

 

From searching the web it seems like a windows update fixed for some .  Go to Windows update to insure an update is not required

 

 

 

[DylanC 181]

50 minutes ago, joec63 said:

 

From searching the web it seems like a windows update fixed for some .  Go to Windows update to insure an update is not required

 

 

 

Agreed and there was a Microsoft Store update too.  I had the same issues.  Was finally resolved last night.  Only difference is I bought the software directly from the store and was missing my premium content that I originally purchased.