When I will buy the Thrustmaster TCA Quadrant Airbus Edition (when it will be available), how will I associate the Engine Master selector (this rotary selector with 3 positions) to the MSFS Airbus selector? And how will I associate the 2 engine switches to the A320 switches in the sim?

Maybe I missed something here, but I couldn't find these specific commands in the list of available controls in MSFS.
Do you have an idea?

 

Thrustmaster 'Abnormal Procedure' info.

Note that Engine Master is not yet supported by the A320Neo!

 

And good luck actually getting the quadrant. Amazon was supposed to be delivering my Officer Pack today and suddenly told me they had no stock 2 hours after I'd last checked my order was still due this morning!🤬

Don't be mad. At least when you get it it will be fully supported by all sims and add-ons.

Currently it isn't and drives me crazy.

Thanks for the link, very interesting.

I know about the limited availability, this is why I was thinking about building one by myself. It would certainly not be as good as Thrustmaster but it should do the job.

Now if the hardware functions are not supported by the software, there is no interest...

Edited October 23, 20205 yr by Rocky

1 hour ago, Farlis said:

Don't be mad. At least when you get it it will be fully supported by all sims and add-ons.

Currently it isn't and drives me crazy.

Oh, I'm mad. Amazon have messed me about 3 times now. Firstly, I had a Honeycomb Alpha on order. They than cancelled it, saying the supplier had told them it was no longer available. Then, when it appeared back on site to order, I was putting through the payment when  they cancelled it as out of stock, and now (with the Airbus pack), after changing the delivery date from the original and back to the original date, it went from still being "Delivery Today" after 7am this morning to "We're still trying to obtain the item(s) which you ordered on October 19 2020" at 9:30am.

Covid and shortages due to the demand for controllers after MSFS being released is one thing, but having your delivery cancelled on the day it is due is not acceptable. Either it was in the warehouse (15 miles from me) for delivery or it wasn't. It doesn't add up.

I have just finished a most unhelpful chat with 'Rishabh' (Oh, an Indian name, I wonder where Amazon's customer service is based🤔 ) Messed around doesn't even start to cover it. They don't even know their own pre-order charging policy!

Quote

No previous messages

Messaging Assistant | Customer Service

Hello! It's Amazon's Chat Assistant again.

Thrustmaster TCA Officer Pack Airbus Edition (Quadrant, T.A.R.G.E.T Software, PC)

Need help with this?

19:59

Yes, that’s it

19:59

Messaging Assistant | Customer Service

We are currently preparing the shipment. The order will arrive in time.

19:59

How long does it take to ship?

20:00

Messaging Assistant | Customer Service

Looks like there isn’t a delivery date for this order yet. You can always check on its status by visiting Your Orders.

What else can I help you with?

20:00

Need a Customer Service Associate

20:10

Messaging Assistant | Customer Service

Please provide details about the issue, so we can help you better.

20:10

What is going on?

1) "Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date: "Thrustmaster TCA Officer Pack Airbus Edition (Quadrant, T.A.R.G.E.T Software, PC)" Estimated arrival date: November 13 2020 "

 

2) "We have received new release date information related to the order you placed on October 19 2020 (Order# XXX). The items listed below will actually be dispatched sooner than we had originally expected based on the new release date: "Thrustmaster TCA Officer Pack Airbus Edition (Quadrant, T.A.R.G.E.T Software, PC)" Previous estimated arrival date: November 13 2020 New estimated arrival date: October 23 2020 "

 

3) "We're still trying to obtain the item(s) which you ordered on October 19 2020 in Order# XXX. "Thrustmaster TCA Officer Pack Airbus Edition (Quadrant, T.A.R.G.E.T Software, PC)" http://www.amazon.co.uk/dp/B086J6KWTZ We’ll email you as soon as we have a delivery date, and we’re making every effort to ship your order as soon as possible. If you would prefer, you can cancel this order "

 

Have you had a theft from your warehouse?!! At 7am today, it was still showing as being delivered today.at 9:40 I get email 3 (above). How could it still be on target for delivery less than 3 hours before it's sudeenly unavailable? It would need to have been in my nearest warehouse for it to be delivered today, and that's only 15 miles from me. I've already twice had an order for the Honeycomb Alpha Yoke canceled as "no longer available from supplier" despite it still being very much in production. Amazon is not looking good over this. How could this go from "Delivery today" to "Unavailable" in the 2 hours between me checking on it at 7am and getting an email saying it was out of stock?

20:11

 

R

Rishabh has joined and will be ready to chat in just a minute.

Rishabh | Customer Service

Hi MR

I'm here to help you. I hope you are safe with your loved ones.

How may I assist you today?

R

20:23

If you've seen the above message, you'll see that my order was due for delivery today and still shown that way at 7am. Then it was suddenly unavailable at 9:30am. How?

20:24

Rishabh | Customer Service

I sincerely apologize for the inconvenience caused to you in this case.

Please bear with me while I check this for you

R

20:25

Thank you

 

20:27

Rishabh | Customer Service

In this case I request you to please place the order with different seller

Just to confirm have you checked the item with different seller ?

R

20:37

The order was from Amazon UK, not a marketplace seller. No other seller has it on Amazon anyway

20:51

R

Rishabh has joined and will be ready to chat in just a minute.

Rishabh | Customer Service

I can completely understand that MR

Since the item is out of stock from Amazon UK

R

20:53

I'm still looking for an answer why it was listed for delivery today and then cancelled

20:53

Rishabh | Customer Service

So I request you to please place a order with different seller

R

20:54

Like who? Nobody has it now. Extremely poor service. So you're saying don't buy a product from Amazon?

20:54

Rishabh | Customer Service

I sincerely apologize for the inconvenience caused to you in this case.

R

20:57

Again, why was it was listed for delivery today and then cancelled?

20:57

Rishabh | Customer Service

While we aim to display the most accurate product availability details on our website as possible, occasionally products do go out of stock or become unavailable at fulfillment center

We are working hard to be back in stock as soon as possible.

R

21:03

Stock answer from the list of responses. If something is shown as available to deliver on the morning of delivery, then it should be delivered as promised. Anything else is just unacceptable.

"We are working hard to be back in stock as soon as possible." Did you take that off the website? Because that's what it says too

21:04

Rishabh | Customer Service

I am taking your word as a valuable feedback and I am passing this to my manager, we will look into this for the future deliveries.

I have escalated this to our managers

Yes MR

It is no longer available so it is Temporarily out of stock. on website

R

21:05

That is now way to treat customers, taking money for pre-orders, feeding them misleading information and fobbing them off with stock answers. And you can tell your managers that too because Amazon doesn't even allow its customers to email anyone with issues. My money is going to other companies with better customer service. And I will share my experiences.

21:07

Rishabh | Customer Service

We do not charge until the item gets dispatched

So you have not bee charged for this

R

21:08

Not true for pre-orders. You should check. You charge 5 days after a customer places an order. I had to get a refund for the Honeycomb Alpha mentioned above.

The only reason I have not been charged for this is I ordered within the 5 days before release so a charge would not have been made yet.

So please get your managers to update your information to give to customers.

Example: https://www.vg247.com/2019/05/30/amazon-europe-uk-now-charging-full-amount-on-pre-orders/ or do your own internet search for "Does Amazon charge for pre-orders?"

21:14

Rishabh | Customer Service

Thanks for waiting

I have shared this to higher management and they will surely look into this

R

21:15

Since I'm not going to get anywhere with this via chat, I will leave it to management to "look into". I'm sure they will look to give me my order from the first batch to become available, like I should have had today. They will want to restore my faith in Amazon...

21:18

Rishabh | Customer Service

I will make sure that this will not happen again in future

As an apology I would like to offer you little amount of 5 GBP for this hassle

I hope you will accept this

R

21:20

I would like to hope so, but since I've been messed about 3 times now, I won't hold my breath. I will accept your offer as a small gesture, but being without what I should have had delivered today means it is small compensation.

21:22

Rishabh | Customer Service

I can issue 7.99 Prime refund

Would that be acceptable ?

R

21:23

It would be more useful as credit than a Prime refund to be honest

21:25

Rishabh | Customer Service

Do you need promotional credit ?

R

21:26

That would be acceptable, thank you

21:26

Rishabh | Customer Service

Sure

Please allow me a minute

Total Promotion Value: £7.99

Promotional certificate has been issued.

R

21:27

Thank you. I hope I don't need to complain about order being cancelled in future. Goodnight.

21:28

Rishabh | Customer Service

Thank you for your kind understanding.

Is there anything else I can assist you with today?

R

21:28

That will be all, thank you

21:28

Rishabh | Customer Service

It's been a pleasure assisting you, thank you for being part of our Amazon family. I hope you stay safe and have a very wonderful week!

 

Sorry for the long message, but I think it's worth showing other members what they might go through to get anything out of Amazon - and even then it's not much! I wasn't after a few pounds credit, I want the order I was promised to get today. Looks like their CS people get their stock answers from an Amazon US book as they talk of fulfilment centers and it's Amazon US who still (AFAIK) don't charge for pre-orders.

Edited October 23, 20205 yr by 109Sqn