PC crashed and cannot activate p3d after reinstall

[jozeff 93]

Hi guys,

 

My pc crashed and I had to reinstall win10 and p3dv5. I did not deactivate my p3dv5 license because, well ...my pc crashed.

 

I get this activation error now and I just can't get the product activated.  It keeps telling me to deactivate it first so I can activate it again on my new pc..

 

How am I supposed to solve this?

 

Any ideas?

 

Thanks in advance.

 

Jozeff

[pgde 571]

At https://www.prepar3d.com/frequently-asked-questions/# --

"Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do?

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days."

[F737MAX 5,608]

9 minutes ago, jozeff said:

How am I supposed to solve this?

You will need to contact the P3D team as detailed in the quote below.

 

Quote

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days.

Source: https://prepar3d.com/frequently-asked-questions/

 

[jozeff 93]

Ok, thanks for your suggestion!

 

I will contact them. I (de)activated a couple of times in the past due to some changes so it could very well be the too many activation problems.

 

Tnx again Jozeff

[BlueStar 323]

18 hours ago, jozeff said:

Ok, thanks for your suggestion!

 

I will contact them. I (de)activated a couple of times in the past due to some changes so it could very well be the too many activation problems.

 

Tnx again Jozeff

I lost a SSD and had to replace P3dv5 without deactivating P3d.  I just went to the LM website and downloaded a new file and installed it without any issues.