"Root element is missing" error when launching fs2crew

[sho69607 29]

Hello,

For some reason FS2crew is giving me this "root element is missing" error when I launch it with the CRJ7 loaded. Oddly enough it works fine with the -900 though. How can I fix this?

Thank you

[byork 2,260]

1 hour ago, sho69607 said:

Hello,

For some reason FS2crew is giving me this "root element is missing" error when I launch it with the CRJ7 loaded. Oddly enough it works fine with the -900 though. How can I fix this?

Thank you

Do you see this file:

FS2Crew Maddog for MSFS.xml

Located here:

C:\Users\***your user name***\AppData\Roaming\FS2Crew Maddog for MSFS

[sho69607 29]

no just FS2crew RAASPRO and the CRJ thats it.

[byork 2,260]

Try uninstalling FS2Crew, and re-installing it.

 

 

[sho69607 29]

On 7/7/2022 at 1:54 PM, byork said:

Try uninstalling FS2Crew, and re-installing it.

 

 

This fixed the problem. Thank you!

[Manuel82 147]

15 hours ago, sho69607 said:

This fixed the problem. Thank you!

Excellent! 😎

[sho69607 29]

16 minutes ago, Manuel82 said:

Excellent! 😎

Looks like I may have spoken too soon. It did boot up successfully yesterday after a reinstall, but now its back to doing the same thing again with the same error message.

[byork 2,260]

Hmmm, weird...   Try re-installing again.

[Manuel82 147]

1 hour ago, sho69607 said:

Looks like I may have spoken too soon. It did boot up successfully yesterday after a reinstall, but now its back to doing the same thing again with the same error message.

When the error message appears do you see any "Details" button?

Manuel

[sho69607 29]

2 hours ago, Manuel82 said:

When the error message appears do you see any "Details" button?

Manuel

It is an "Unhandled Exception" error. There is lots of text in the details, but the first line reads this:

System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Users\spenc\AppData\Local\A\FS2Crew_CRJ_for_MSFS.exe_Url_jinr5h2deiqtbtbrxvwcihymi0j25wur\1.2.25.0\user.config) ---> System.Xml.XmlException: Root element is missing.

[sho69607 29]

I have the entire message saved in a text document so if needed I can upload it.

[byork 2,260]

Please send us the entire message via a support ticket at: www.fs2crew.com

 

[sho69607 29]

Okay will do

[Manuel82 147]

On 7/9/2022 at 3:01 PM, sho69607 said:

It is an "Unhandled Exception" error. There is lots of text in the details, but the first line reads this:

System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Users\spenc\AppData\Local\A\FS2Crew_CRJ_for_MSFS.exe_Url_jinr5h2deiqtbtbrxvwcihymi0j25wur\1.2.25.0\user.config) ---> System.Xml.XmlException: Root element is missing

Ok, with this details we can see what file is giving the troubles. To reset this, you must go to this directory:

C:\Users\spenc\AppData\Local\A\

And delete the entire "FS2Crew_CRJ_for_MSFS.exe_Url_jinr5h2deiqtbtbrxvwcihymi0j25wur" folder with all its content, and restart FS2Crew CRJ, and it should automatically recreate it correctly. As per the error message the "user.config" file contained in that folder has been corrupted/badly writting in disk, for reasons we still don't know...this is weird.

Cheers,

Manuel

[sho69607 29]

On 7/31/2022 at 1:22 PM, Manuel82 said:

Ok, with this details we can see what file is giving the troubles. To reset this, you must go to this directory:

C:\Users\spenc\AppData\Local\A\

And delete the entire "FS2Crew_CRJ_for_MSFS.exe_Url_jinr5h2deiqtbtbrxvwcihymi0j25wur" folder with all its content, and restart FS2Crew CRJ, and it should automatically recreate it correctly. As per the error message the "user.config" file contained in that folder has been corrupted/badly writting in disk, for reasons we still don't know...this is weird.

Cheers,

Manuel

I have already removed this folder and reinstalled both RAAS and fs2crew for the crj, but the error is still coming up. What is weird is that "A" folder hasn't reappeared even after reinstalling FS2crew.