Hi all,

Just started getting some a freezing issue on the last two flights over Japan.  The only two recent updates I've performed are GSX and the Navigraph database/simlink.  The error message is "Prepar3D exe is not responding"

How do I begin searching for the culprit? Is there an error log somewhere I should check?

 

Using P3Dv5.3 

 

Thanks,

Daniel

Edited January 31, 20233 yr by Daniel Baker

Hi @Daniel Baker

You could try enabling P3D logging and then check the log post freeze and see if it holds any clues.

Or the windwos event log might have some info.

P3D logging will be located  in \Documents\Prepar3D v[version number] Files\

ContentErrors.txt is the one I concentrate on as  as most issues tend to be related to some form of content.

Also as a first step to any troubleshooting I delete the scenery index files and compiled shader files.

Both will be automatically regenerated on P3D restart.

Shader files can build up to many thousands and I've found a clean slate goes a long way to clearing up any latent issues.

Cheers