February 17, 20233 yr i have send support ticket and got no reaction i have waited almost two weeks the issue its with that i can not register the avoincs the pl 21 for xls can you please fix this i have paid lot of money for the product
February 18, 20233 yr Commercial Member You were contacted on Jan 31, so I don't think "got no reaction" is honest. As for you needing to register the PL21 again... I will see what the issue is. According to our records, you have done two complete installations/registrations and now you are requesting a third. Is this correct? Also... using your NAME as a signature in posts makes it a great deal easier for me to locate your support tickets (all of them). And no, submitting multiple tickets doesn't do anything positive at all. Ed Wilson Mindstar AviationMy Playland - I69
February 21, 20233 yr Author i needed to reinstall windows for msfs and forget to uinstall the plane after that all the uinstallers of p3d where gone so i deleted the whole folder and reinstalled everything again
February 22, 20233 yr Commercial Member Please sign your posts... it makes my job easier. Thank you. When I have a name, I can use it to search for the individual in our support system. I will see if I can get your issue resolved today. Please try to remember to uninstall in the future. Ed Wilson Mindstar AviationMy Playland - I69
February 27, 20233 yr Commercial Member You should have a reply from our support team. Ed Wilson Mindstar AviationMy Playland - I69
March 4, 20233 yr Commercial Member Ok.. I was told this was addressed. I will check again. Ed Wilson Mindstar AviationMy Playland - I69
March 6, 20233 yr Commercial Member Please try the install again. Ed Wilson Mindstar AviationMy Playland - I69
March 7, 20233 yr Author i get now new kind of message the server issued activation codes but they did not work on your computer either try again or contact support best regards
March 8, 20233 yr Commercial Member Ok... that one has to be handed off to someone... I'll ensure they contact you. No need to create a new ticket. Ed Wilson Mindstar AviationMy Playland - I69
March 23, 20233 yr Commercial Member I am waiting to be informed that there is an updated installer for you to use that will address your problem. Ed Wilson Mindstar AviationMy Playland - I69
Archived
This topic is now archived and is closed to further replies.