Still testing my fresh install of MSFS with everything still at default, I flew a Land's End to John O'Groats flight (using the nearest runways to those locations) whilst visiting the UK's highest peaks en route. Anyhoo...

 

After 4 hours 40 min, I'd had a single micro-pause early in the flight and nothing else amiss when suddenly the PC shut down. I immediately reached for the top of the case to see if there was an excess of heat but it was significantly below the sort of temperature I'd expect to cause a problem. I restarted and looked at the Event Viewer: The only thing of note I could see was "The GameInput Service service terminated unexpectedly. It has done this 5 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service." This was one of the 5 entries for this error recorded at the restart, so I assume this occurred at the shutdown.

A quick search showed this has been reported (whether accurately or not) as the cause of shutdowns for other Windows users. Any thoughts?

 

I ran SFC which said "Windows Resource Protection found corrupt files and successfully repaired them." The resultant CBS log file is massive but at the end it said

"2023-12-09 19:19:29, Info                  DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\bthmodem.sys
2023-12-09 19:19:29, Info                  DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\bthmodem.sys"

(I can share the log but it has 28903 lines!)

 

According to 

Quote

• BthModem- The component that implements virtual COM ports and dial-up networking (DUN). BthModem directs all I/O and control operations to RfComm through a TDI interface. The upper edge of BthModem communicates with Serial.sys to give the appearance of being a wireless COM port.

 

I'm none the wiser. I do however use a Bluetooth mouse and keyboard but I'm not sure if BthModem either affects their use or would cause a crash.

My mates MSFS crashed on him when his bluetooth keyboard "went to sleep", so it could be related to that perhaps? Check your settings to see if there's a Sleep mode for the keyboard and/or mouse and turn off just in case.

12 minutes ago, MarcG said:

see if there's a Sleep mode for the keyboard and/or mouse

Interesting suggestion. I have a Logitech MX Vertical Mouse and K780 keyboard. I can't see anything from Logitech mentioning sleep mode although a review I read claims it has auto-sleep🤔 I was using the mouse regularly during the flight so it's less likely it would have gone to sleep. I use Logitech Options software and there's nothing about auto-sleep for either device there either.

1 minute ago, 109Sqn said:

Interesting suggestion. I have a Logitech MX Vertical Mouse and K780 keyboard. I can't see anything from Logitech mentioning sleep mode although a review I read claims it has auto-sleep🤔 I was using the mouse regularly during the flight so it's less likely it would have gone to sleep. I use Logitech Options software and there's nothing about auto-sleep for either device there either.

As there's no sleep option check this; In Device Manager go to your Bluetooth driver and go to the Power Management tab, untick the "Allow computer to turn off this device to save power" if it's ticked, that may do the trick.

9 minutes ago, MarcG said:

As there's no sleep option check this; In Device Manager go to your Bluetooth driver and go to the Power Management tab, untick the "Allow computer to turn off this device to save power" if it's ticked, that may do the trick.

I'd forgotten there was an option for that. It was ticked, so I've changed that. Can't Shouldn't do any harm (this is Windows after all!).

Looking at Reliability Monitor, I see that any time "Windows was not properly shut down", there is also an entry for Microsoft GameInput: "Windows Installer reconfigured the product. Product Name: Microsoft GameInput. Product Version: 10.1.22621.3036. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0."  Of course, whether that's cause or effect...🤔

Edited December 9, 20232 yr by 109Sqn
typo

14 hours ago, 109Sqn said:

I'd forgotten there was an option for that. It was ticked, so I've changed that. Can't Shouldn't do any harm (this is Windows after all!).

Looking at Reliability Monitor, I see that any time "Windows was not properly shut down", there is also an entry for Microsoft GameInput: "Windows Installer reconfigured the product. Product Name: Microsoft GameInput. Product Version: 10.1.22621.3036. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0."  Of course, whether that's cause or effect...🤔

Hi,

i have the same problem since over 2 week´s,

some day it work,then the pc reboot,same error reports,

see here https://www.google.com/search?q=microsoft+gameinput+reconfiguration+is+crashing+my+pc&client=firefox-b-d&sca_esv=589543827&sxsrf=AM9HkKl5JQhbdi1pYshqYwJuBaj3hRR6Qw%3A1702204977894&ei=MZZ1ZdL8NaiX9u8Pzdu0oAI&oq=Microsoft+GameInput&gs_lp=Egxnd3Mtd2l6LXNlcnAiE01pY3Jvc29mdCBHYW1lSW5wdXQqAggBMgQQIxgnMgQQIxgnMgoQABiABBiKBRhDMgUQABiABDIFEAAYgAQyBRAAGIAEMgUQABiABDIGEAAYFhgeMgYQABgWGB4yBhAAGBYYHkinNVDVDVjVDXABeAGQAQCYAVCgAVCqAQExuAEByAEA-AEBwgIKEAAYRxjWBBiwA-IDBBgAIEGIBgGQBgg&sclient=gws-wiz-serp

found no way to fix it.

think it is a Hardware error,Memory or Power......

Were nice to find wat cause this.

hello, i too experienced sudden PC shuts down some time ago. The culprit was the power unit i must change. Since i changed it, no more crashes.