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Reality GTN750 reinstall "stops" error code 0x80070643

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Hi Guys ... help needed...

Reinstalling X-plane 12 Reality GTN 750 software to sync updates due o having issues with importing Flight Plans. The SYSTEMS are running a home build flight deck for the Airfoillabs King Air 350 with the GTN750, it had all been working for a long time, but during running the updated Garmin Aviation Trainers 6.4.1 installer and the Reality GTN750 Garmin Trainer Setup 3.8.2.0... both installers 'stop' during the Garmin Aviation Trainers  Aviation app and Database build - located in 'Programme File (86)\Garmin\Trainers' folder and the database in 'Programme Data\Garmin\Trainers' Folders --- with an ERROR code 0x80070643 and a statement "A newer version of the  application already exists". Also, when installing Reality Garmin GTN  - it stops with error code 1603. Neither should happen...  I had removed all the  Garmin software from the system prior to reinstallation. I've cleaned the system of Garmin with different 'Uninstallers' and checked the registry and installation folders. Several revisions later and still... it will not install - same error code. There must be a files somewhere that the installer references before advancing to the installation... but where/what is it? I'm reasonably adept at software and PC systems but somewhat stumped at the moment.

> Can anyone advise why this is happening and a fix? - log files don't give much info....hummm. Tried Garmin Trainer Setup 3.6.4.0 and GTN Setup.msi both same result.

> Originally running Garmin GTN Trainers version 6.62.1 but wanted to update to 6.73.0 however, cannot find this latest version to download? Anybody knows where this can be downloaded?

SYSTEM - The MASTER PC is Windows 10, i7 Quad Core Processor i7-3770, 32GB Mem, ASUS® P8Z77-V PRO/THUNDERBOLT, NVIDIA 1070  running XP12 12.4.0, AFL King Air 350 v2.0.2, Air Manager 5, Pilot2ATCv 2 (and V3 just testing), Map Enhancement 3.1.0, Sim Heaven and Ortho plus some other Plugins Switch/Rotary etc using 4 x Mega 2560 and additional screens with RPi 3-Air Player. The EXTERNAL VIEWS PC  with 3 x 32" monitors, Windows 11, i5-11600KF (3.9 GHz) with 16 GB Mem, ASUS® ROG STRIX Z590-F, AMD RADEON™ RX 6700 XT - currently investigating upgrades to improve FPS.

 

The RealityXP developer has been absent for several years now, and these sorts of compatibility issues are likely to keep getting worse.

I think you'd save yourself a lot of headaches now and going forward to bite the bullet and change out the RXP Garmin for the TDS version.  The TDS gauges (GTN750Xi and GTN650Xi) have a legacy mode that makes them essentially drop-in replacements for the RXP GTN gauges, they're actively supported, and the navdata is updateable and can be kept current with Navigraph nav data.

 

Bob Scott | President and CEO, AVSIM Inc
ATP Gulfstream II-III-IV-V

Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE
Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro
Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case

Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090
Samsung 55" JS8500 4K TV@60Hz,
3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU
Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro
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Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090
Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus,
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, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case

  • Author

Thanks Bob,

I've come to that "reality" ... ahem!  The upgrade path is super poor, the Garmin software is deeply embedded and I've spent too much time deleting all remnants in the system. The 'Uninstall' fails to ensure a clean removal...hence any attempt to reinstall keep failing with these error codes. 

I will investigate the TDS as I'm sitting in front of my super clean system and really don't want to spend any more unnecessary time. It all started with the Reality GTN suddenly "failed to import" .gfp for no apparent reason... not got the bottom of that issue!

Was thinking of the TDS ....so thanks for the nudge!

Cheers

Nik

 

  • Author

Hi Guys

After a long session with TDS Support today,....we have a FIX! That I'd like to share...

Essentially, it was a registry item that was not deleted causing the problem. The fix was to delete every Garmin, GTN, RXP, Avionics entries in the registry! .....There are a lot! I thought that this might have been the case, and had tried to purge the system registry but TDS Support delved deeper into the registry than I dared! They mentioned that this failure had been reported many times before!! Despite using Windows uninstaller and another TPP uninstaller that searched and deleted remnant bits of the registry, there were still entries that "STOPPED" the installation each time running the installer. Continued to search and found more...and deleted... eventually must have deleted the offending registry entry (don't know which one)... then the Manual DB install completed successfully! Hurray!

Now, everything works again and is updated to latest Navigraph... GFP files load = Happy Simmer now. The TDS product IS better from what I have seen so far!

TDS Support = 5* - responded quickly, knowledgably and efficiently. Many thank TDS..

Conclusion - beware Garmin/RXP registry entries, don't trust that your application has been cleanly uninstalled!

Hope it helps

Nik

Edited by Nik_TB

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