deltatec

Thanks Trent, My memory not as good as it was, tried the old email with a pw I no longer used and bingo. I normally back up on DVD with details attached but somehow had missed these 2. All good now, Cheers Kevin

Have found account login details and retrieved all details

Hi, After a hard disk meltdown I have had to re-install everything. All good with the exception of to PMDG airplanes. I have about 14 add ons and all either have the activation keys on the invoice or if on CD, in the CD case. I do not recall getting in documentation when I downloaded 777 and 737. The CD versions, MD11 and 747 all ok. I only have bank statement copies of the purchase transactions as proof of purchase. My login to PMDG account is inaccessible as the email I used is no longer in use. I have the software saved and loaded, just need the unlock keys and assumed I would be able to retrieve these by logging into my account purchase history. Filed a support ticket 3 days ago with no response as yet. Regards Kevin Kyle PS have found 737 keys

This does not relate to the transparency issue. Check PC Aviator's post above. If you have add on scenery be sure to load them first. If using FSX Gold edition be sure to load 3rd disk before installing any add ons.There is no fault in the Carenado software.

Thanks Dean,Completely uninstalled everything and started from scratch..No Joy. However, the DX10 preview button is missing. I feel sure this is the culprit, as I had the same problem on my own PC with a PMDG product and unchecking DX10 preview fixed the problem.The computer with the problem is running WIN 7 with NVidia 540 graphics card so probably has DX11 by default which might explain why the preview button is missing.Any ideas?

The file was download from PC Aviator as per the receipt above. It was then installed onto my son's notebook.At no time was a serial key requested.When it did not work I then tried it on my pC to see if it worked. It did. Again no request for serial key.The software is now only installed on the original notebook.I don't know what the hell is going on here but I am getting ######. I have paid for the software, shown the receipt.... it does not have copy protection, I don't want the bloody thing. And as there is obviously no support for the blasted product I will delete it and I want a full refund.

I suspect this has got to be graphics related. Had same prob with a PMDG prodect and HIGHMEMFIX=1 fixed that.Not so lucky with the Carenado though.Defineately not copy protection issue, install was from clean file.

DEleted .cfg files and saved flights. Still the same

Thanks Bert,No probs... still working on it.

Bought from PC Aviator Australia Tax Invoice Date: Nov 13, 2011 06:32:00 Order id: #4171 Order status: Processed Payment method: Credit Card Delivery method: n/a PC Aviator Australia PO Box 109, Rochedale South, Brisbane 4123, Queensland Australia CALL US: (07) 3149 3096 Email: [email protected] 12345 Title: Mr. First name: Kevin Last name: Kyle Company: Phone: 0439895325 Fax: Email: [email protected] URL: www.kylephotographic.com Billing address Shipping address Address: City: State: New South Wales Country: Australia Zip/Postal code: 2350 Address: City: State: Country: Australia Zip/Postal code: 2350 Products ordered CODE Product GST Item price Quantity Total DL-CAB58 Beechcraft Baron B58 (FSX) Options: Delivery Options: Download Only 10% AUD $31.75 1 AUD $31.75 DL-FS4X-TP FScene4X - Total Pack Options: Download Delivery Options: Download Only 10% AUD $39.40 1 AUD $39.40 Subtotal: AUD $71.15 Shipping cost: AUD $0.00 Total: AUD $71.15 including GST 10%: AUD $6.47 Thank you for your purchase! PC Aviator is a 100% Australian Owned and Operated Business ABN: 20 060 670 475 ACN: 060 670 475 *** Proudly serving the flight simulation community since 1990 *** I will delete cfg and let you know the result.Deleted .cfg. Still not working

Well i give up.In a post above I get accused of pirating the software.HAve emailed Carenado support, sent screen shots etc and the latest I have had from them is "Where did you buy it."Customer service at it's worst for sure.

Dealing direct with Carenado now

Only on one computer, tried it on mine to see if it would work.I don't fly light planes and i don't pirate software.

All other planes are ok. Parts of the skin are missing, e.g. you can see inside the wing, also other parts, nose cone, interior seats are black.Have tried re-install.Works ok on different computer.

Using FSX Gold, If CPU 2GB GRaphics, Win 7. All drivers up to date.Parts of plane are transparent.