While PMDG make a good product, unfortunately it's not backed up on support end! Everything seems in place and ordered
but in fact it is a front for shoddy back-up. Quite frankly i am prepared to pay a premium for a quality product, but would
expect the same with the after service. Firstly, after purchasing the product at a PREMIUM price i still have to pay for a re-download
because of a burglary of all my computer peripherals. Also the site does not work properly, and it is frustrating to try and add a
an item to your cart! Sometimes it works, sometimes it doesn't! Also it is such a complicated system. First pay! Then submit a ticket! And then
WAIT until they feel they can get back to you. Also once i had done my first order and registered the ticket i could not do another!! Why!!? It kept
registering the first order. I could not get rid of it!
With other sites, all i had to do was pay and the link is available immediately! What gives?
Mike Paterson