On the topic of contacting support, I am wondering what time frame should be expected to hear back from the support desk after submitting a ticket? I know you guys are very busy with the wrap up of the new Queen so if that is the case then no problem. I am only wondering because I submitted a ticket back on Jan 12 and its status is still being listed as waiting for agent. The ticket # is 0CF-200AF423-041D and deals with problems with the ops center connecting for updates and livery down loads. Anyway, thanks for checking if you are able to do so, however, it is entirely possible I missed a step somewhere as well.