Adam Camplin

Many thanks to both of you. lthendrix the reason I want to reinstall is to start fresh from all the clutter that I have piled into fsx like the freeware airports and planes that seem to be slowing it down, I will try the fixes first, Thanks. iSamage I see what you mean now, If PMDG has sent me a fixed cfg file then that file is good to go if I keep a copy and then replace the default one should I end up reinstalling, Thank you.

FlyByFire1256 Did you get your problem sorted?

Hi there, I am new to the forums and am very sorry if this question has been asked before but I could not find it. When I purchased my 747 package I had trouble getting it to work due to a corrupt cfg file. I ended up submitting a support ticket and the guys at PMDG sorted it out for me. My question is that if I was to reinstall fsx which I would like to do would my PMDG 747 work after reinstalling the package or would the cfg file be corrupt once again making me have to try and get the PMDG guys to fix it again? Thanks in advance.

FlyByFire1256 I am sorry if you have covered this but I had the same problem as you. So I went to my ecommerce account and the previous orders page appeared. Underneath where it says previous orders on the left it says order# then a six digit number e.g. Order #200202. I copied and pasted this into the installer but made the mistake of leaving the word order and the # symbol, I re tried using just the number and it installed fine, However once I started FSX and chose the PMDG 747 3 errors appeared PMDG_747400_Main.DLL cannot find PMDDGOptions.DLL. PMDG_747400_ACS.DLL cannot find PMDDGOptions.DLL. PMDG_747400_Overhead.DLL cannot find PMDDGOptions.DLL. After just clicking o.k fsx then crashes and re starts. So I am now in the same boat as you also having spent the $54.99. I am sorry if you covered the order number problem and still can't get the download but even when you do it might not be the end of the troubles. If you have no luck with the support team and try to get your money back please will you let me how you get on because if i don't get an e mail or a response I will be trying for a refund. Good luck.