Hi,
I have the same problem with the PC12 and S550. The first answer from carenado:
(Mar. 11.)
"Please make sure you don´t miss any spaces or capital letters on the serial.
otherwise we´ll need to have your system information, following are some information required:
- operating system
- Antivirus Software
- Firewall
- Country
- Internet service Provider"
Then after my e-mail the 2nd answer:
(Mar. 11.)
"We´ll work on this and get back to you as soon as possible"
So I am waiting.....
Regards.