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Guest UPS700

Can not validate

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Guest UPS700

I just purchased the Queen of the Skies and the validation fails every time. I am using the correct email, the five digit order # and my password. Am I missing something?Bob Johnson

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Guest Covert53

Hi Bob,PMDG's e-commerce ISP failed them over the weekend and several of us, me included, had to wait several hours (over a few days) to 1) purchase and then 2) validate. It was multi-staged pain, but I was finally able to validate last night. There are several posts on this matter.

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Guest UPS700

Thanks Rick. I did purchase and downloaded the critter this morning without a hitch. I'll just keep trying.Thanks again,Bob Johnson

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Bob,The Validation server is working currently - check to ensure you're not using any sort of firewall that could be blocking the connection. If you still have trouble contact support via email...


Ryan Maziarz
devteam.jpg

For fastest support, please submit a ticket at http://support.precisionmanuals.com

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Guest UPS700

Well, I just tried again and no go...BobTo recap my firewall is down, Norton internet security is disabled. The only other thing I can think of is I placed the order from this machine which is where FS is located and my comfirming email went to a different computer. I have even logged in at PMDG so I know that my email address and PW are good.

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Drop me a note at support with your order info and I will take a look at it.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg


Paul Gollnick

Manager Customer/Technical Support

Precision Manuals Development Group

www.precisionmanuals.com

PMDG_NGX_Dev_Team.jpg

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Guest SAS1015

I have also problems to re-validate. Mabye the server is down again??

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