Hi all,I recently returned from family vacation after the Holidays and apparently there are some users who are upset that I did not give them a response right away during this period. I left on vacation on Christmas Day and returned yesterday, so there was a period of about 7 days where I was not available to answer everyone's questions, comments, or assist with problems. Of course thanks to many helpful users and beta team members, most problems or questions were answered very quickly via the forums. Thanks guys (and gals!).Anyways, to hopefully avoid the kind of dissapointment that was apparent from several users, I wanted to outline the official support policy of HiFi Simulation Software:Support will be provided via this support forum and/or the e-mail address [email protected]. Immediate response is not guaranteed. Most e-mails and / or posts will be responded to within hours (if not minutes) but there will be occasions where I am either busy working at my "real job", on holiday, or dealing with personal issues. I can guarantee that Christmas through New-Years will always result in a response delay of a few days or up to a week.Regardless, your support inquiries will never be purposely ignored and if for any reason you have not received a response after 1 week please DO send your request again. Sometimes e-mails or posts do get overlooked because of the volume of communications that I deal with on a daily basis.On a side note, if you didn't know, I am a one-man operation and I have to wear many hats here and I hope you understand my position and can understand why sometimes responses directly from me are delayed. Thanks everyone! And Happy New Year! (back to work on v1.1!)-Damian[table border=0" cellspacing="30" cellpadding="0][tr][td align = "left"]Damian ClarkHiFi Simulation SoftwareDeveloper of ActiveSkyThe next-generation weather environment simulation for FS2002!http://hifi.avsim.net/activesky[/td][td]http://hifi.avsim.net/activesky/images/wxrebeta.jpg][/td][/tr][/table://http://hifi.avsim.net/activesky/ima...][/tr][/table

Welcome back Damian and a happy New Year to you, love the program even more after weeks now :-)Hoping to see soon version 1.1 :-) happy programming :-)I'm for one not disappointed at all and with patient I'll guess the minors will be solved...Thanks again for making this hobby with whole new skies :-)Andr

Thanks DamianYou software has brought back the tingle to my spine. My times in the last few weeks my mouth has literaly dropped open in awe of the enviroment as I fly. That never happened with the other Weather generator that I have paid dearly for over the last two years.Thanks againDennis

Damian,Welcome back and happy new year. I hope that it will be fortunate for you businesswise as well. Your program is absolutely fabulous. I cannot imagine not using it during any flight.Thanks,Henrihttp://hifi.avsim.net/activesky/images/wxrebeta.jpg

I personally am angry. I expect an update every time you move from one room of your house to another. I don't need any specific information about your activities in those rooms, but I wish to know what room you are in at all times. Hope you've got a laptop and a wireless LAN :DSorry, couldn't reist. Welcome back Damian and Happy New Year.KP