Carenado Mentor?

[spilok 1,133]

I followed the link on AVSIMS home page to a Flight 1 wrapped Mentor. I downloaded it and bought it. It was an FS2004 model with FSX file for compatiblility. I cannot even get textures on the plane nor thumbnails after installing the FS9 model and the FSX compatibility file, and it only has 2 models. Yet...when I go directly to the Carenado site they have the new FSX Mentor with 3 models, and supposedly it is a TRUE FSX model.I feel that I paid $19.95 for a model that is not truly an FSX plane. Is AVSIM recommending a plane that is not the true FSX plane at the wrong link?Are there 2 distinct files...one at Carenado and one at Flight 1 called a Carenado model? I'm confused. Stan

[Illegitimi non carborundum 4]

StanThe one that you want is the one shown on the Carenado site - developed specifically for FSX (SP2, DX10). Link: http://www.carenado.com/ecommerce/buscador...?id_producto=59If you contact Flight1 they will sort it out for you. Refund or point you to the correct dl.RegardsPeterH

[spilok 1,133]

StanThe one that you want is the one shown on the Carenado site - developed specifically for FSX (SP2, DX10). Link: http://www.carenado.com/ecommerce/buscador...?id_producto=59If you contact Flight1 they will sort it out for you. Refund or point you to the correct dl.RegardsPeterH

Do you know a way to contact them? I went to their site and can find no email address for an appropriate contact. Stan

[1mikel151 71]

Do you know a way to contact them? I went to their site and can find no email address for an appropriate contact. Stan

Blue bar at the top of their page, says "support"http://www.flight1.com/view.asp?page=service

[spilok 1,133]

Blue bar at the top of their page, says "support"http://www.flight1.com/view.asp?page=service

Yes. I've been there. They do not accept emails and request you go to their forums. I've explained it in a general discussion forum but it doesn't seem to get to the right person who helps. I'll try Carenado.Stan

[bkeske 0]

Yes. I've been there. They do not accept emails and request you go to their forums. I've explained it in a general discussion forum but it doesn't seem to get to the right person who helps. I'll try Carenado.Stan

Flight1 offers a 30 day money back guarantee, 'no questions asked'. You simply have to submit a 'ticket', and get your refund.Then, you can wait for Flight1 to actually carry the new Mentor, or purchase it directly from Carenado.

[Illegitimi non carborundum 4]

StanAs everyone says Flight 1 offeres an unconditional money back and you just go Flight1 support see here: http://www.flight1.com/view.asp?page=tos and http://www.flight1.com/view.asp?page=wrapperinfo. Just fill in your details and you are donePeterH

[spilok 1,133]

StanAs everyone says Flight 1 offeres an unconditional money back and you just go Flight1 support see here: http://www.flight1.com/view.asp?page=tos and http://www.flight1.com/view.asp?page=wrapperinfo. Just fill in your details and you are donePeterH

Thanks. I requested a refund and am working on it with the details. I already bought the true Carenado Mentor and took it for a spin. Nice plane.Thanks for the advice.Stan

[Illegitimi non carborundum 4]

StanGlad to hear you got it resolvedPeterH