I followed the link on AVSIMS home page to a Flight 1 wrapped Mentor. I downloaded it and bought it. It was an FS2004 model with FSX file for compatiblility. I cannot even get textures on the plane nor thumbnails after installing the FS9 model and the FSX compatibility file, and it only has 2 models. Yet...when I go directly to the Carenado site they have the new FSX Mentor with 3 models, and supposedly it is a TRUE FSX model.I feel that I paid $19.95 for a model that is not truly an FSX plane. Is AVSIM recommending a plane that is not the true FSX plane at the wrong link?Are there 2 distinct files...one at Carenado and one at Flight 1 called a Carenado model? I'm confused. Stan

StanThe one that you want is the one shown on the Carenado site - developed specifically for FSX (SP2, DX10). Link: http://www.carenado.com/ecommerce/buscador...?id_producto=59If you contact Flight1 they will sort it out for you. Refund or point you to the correct dl.RegardsPeterH

StanThe one that you want is the one shown on the Carenado site - developed specifically for FSX (SP2, DX10). Link: http://www.carenado.com/ecommerce/buscador...?id_producto=59If you contact Flight1 they will sort it out for you. Refund or point you to the correct dl.RegardsPeterH

Do you know a way to contact them? I went to their site and can find no email address for an appropriate contact. Stan

Do you know a way to contact them? I went to their site and can find no email address for an appropriate contact. Stan

Blue bar at the top of their page, says "support"http://www.flight1.com/view.asp?page=service

Blue bar at the top of their page, says "support"http://www.flight1.com/view.asp?page=service

Yes. I've been there. They do not accept emails and request you go to their forums. I've explained it in a general discussion forum but it doesn't seem to get to the right person who helps. I'll try Carenado.Stan

Yes. I've been there. They do not accept emails and request you go to their forums. I've explained it in a general discussion forum but it doesn't seem to get to the right person who helps. I'll try Carenado.Stan

Flight1 offers a 30 day money back guarantee, 'no questions asked'. You simply have to submit a 'ticket', and get your refund.Then, you can wait for Flight1 to actually carry the new Mentor, or purchase it directly from Carenado.

StanAs everyone says Flight 1 offeres an unconditional money back and you just go Flight1 support see here: http://www.flight1.com/view.asp?page=tos and http://www.flight1.com/view.asp?page=wrapperinfo. Just fill in your details and you are donePeterH

StanAs everyone says Flight 1 offeres an unconditional money back and you just go Flight1 support see here: http://www.flight1.com/view.asp?page=tos and http://www.flight1.com/view.asp?page=wrapperinfo. Just fill in your details and you are donePeterH

Thanks. I requested a refund and am working on it with the details. I already bought the true Carenado Mentor and took it for a spin. Nice plane.Thanks for the advice.Stan

StanGlad to hear you got it resolvedPeterH