April 26, 201115 yr I'm having a problem with Sim Market as I have made several requests to have them send me my password since I forgot what I used before. I even wrote a "Ticket" and have never recieced a response. Any suggestions as to how to contact them? When requesting the password I do see the message that it has been sent to my email, but it never arrives. I also checked the "Trash" folder and nothing there either. I even gave them my Customer ID number.Has anyone else had this issue?Thanks for any help,Jim D.
April 26, 201115 yr Are you checking the trash on your local email software only, or are you checking the actual online server where your email is? I sometimes find stuff in that online spam folder which never makes it to my computer's email. Normally Simmarket will get back to requests so I'd check that, also note that they may be somewhat slower than normal after it having been Easter weekend.Al Alan Bradbury Check out my youtube flight sim videos: Here
April 26, 201115 yr Author Are you checking the trash on your local email software only, or are you checking the actual online server where your email is? I sometimes find stuff in that online spam folder which never makes it to my computer's email. Normally Simmarket will get back to requests so I'd check that, also note that they may be somewhat slower than normal after it having been Easter weekend.AlAl,Checking the online server produced no different messages. Also, the requests I've made were done over a two week period, before the holiday, but still no results. I'm a liitle frustrated now. I'll keep trying though. Maybe the password will jump into my brain.Jim
April 26, 201115 yr Al,Checking the online server produced no different messages. Also, the requests I've made were done over a two week period, before the holiday, but still no results. I'm a liitle frustrated now. I'll keep trying though. Maybe the password will jump into my brain.JimIf you have changed email addresses, they may be sending it to the address you used to set up your account. Try setting up a new account with your current email.DJ
April 26, 201115 yr Author If you have changed email addresses, they may be sending it to the address you used to set up your account. Try setting up a new account with your current email.DJI haven't set up a new email account, original is still in place. I just don't know why a response is not made. I guess I can try to set it up again, althogh as I mentioned, the message says the password was sent to my email.Thanks for the tips.Jim D.
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