I wanted to take a moment to thank Matt, all the techs at PMDG, and especially Ryan for all the effort put forth on an issue I have. I will not go into details concerning that issue here. The purpose of this thread is to tell the PMDG Flight Sim community what type of people are working at PMDG. Ryan has worked hours trying to solve my problem, remoting in twice and spending, in one session, a marathon 4+ hours trying to find a solution. He is even going so far as to contact the maker of a piece of hardware on my system in an attempt to find a solution. This type of dedication and fortitude is the reason PMDG is what they are today, the best damn producer of sim airplanes on the market in my opinion. I own almost every aircraft PMDG has produced and have enjoyed every single one of them. To those of you who continue to complain about the release of the NGX, it is dedication, like what was shown to me, as to reason the NGX is not released. The PMDG staff will not release a product until they feel it is 100%. PMDG did not get their reputation for being one of the finest sim aircraft producers by releasing products that are not ready or that will need constant updates. So, to all the PMDG staff and again, to you Ryan, a big thanks and know that I will be the first in line to purchase the NGX, whether it is 07/04/2011 or 07/04/2021. I know it will be worth the wait and the product will not let me down. Sincerely,GRouner

Yes, their support is excellent. I opened a ticket once & had the solution in my inbox after only a couple of hours.

Thanks Gene, I appreciate it - hopefully we can find a solution to your issue this week... (he has a very strange J41/SimConnect issue if anyone's wondering - we think it may be related to an addon network card he has)

I have to agree on that. I had a few problems either and it didn't take long until they solved my problems.So from me also thank you PMDG for being what you are.