is anybody getting a response from pmdg if they submitted a kb article?

NO, nothing.

oh so they are not monitoring it right. i submitted mine this morning

They're still dealing with DDoS attacks.

ok i will wait but my cokpit is very blurry and i did al the steps in the intro so i dont know what is going on

I installed the plane (737 NGX), and then it proceeds to install DirectX Setup. Then when I install it tells me that I have an issue with Cryptograph what ever and it fails to install. I tried to update it and it wont update. My Cryptograph is on Automatic I checked and it still doesnt install. I have Pmdg MD11 and 747 and never had this issue. I also have almost every scenery on the planet and not a problem. So can someone kindly help me with this. I will make an amazing video of this plane. Marcanthonystorm on youtube.

Guys trust me when I say they have their hands full right now, probably a huge backlog of tickets and other things they're trying to smooth out. Be patient and they will respond

I would imagine they have an awful lot on their plate at present. The tickets are being processes as I have just had mine answered. Regarding your issue with Direct X install failing due to the Cryptograph service error, I have the same issue which is what my ticket was regarding. Of course I don't know exactly your circumstances, but the advice given to me was to contact Microsoft as it is a core Windows issue, and not with the product. Failing that conduct a fresh install of Windows or a repair.

Ya I fixed all my problems reading the tutorial and reset all the settings and the hd textures all is working when it is working it is a beautiful plan.