Cannot re-download

[airwolfe 1]

On July 10th of this year I purchased the PMDG BAe JetStream 4100 software. I need to re-download this software package and I opened a support ticket this past weekend with no response. How long does it normally take for a response to re-download ? Maybe the 737NGX support issues are overwhelming the support desk...

[PHXMD-11 86]

The response times are slower after a product is released. Do you still have in the install file? If you still have that you don't need to re-download anything.

Edited August 31, 2011 by Kenny

[airwolfe 1]

The response times are slower after a product is released. Do you still have in the install file? If you still have that you don't need to re-download anything.

I lost the install file due to a computer crash. I should have backed it up right after I downloaded it the first time, lesson learned. Also, do I have to pay the $5 for the one year extended download service after the 10 day download link has expired ? Or do I have one year of download service with my original purchase ?

[PHXMD-11 86]

I lost the install file due to a computer crash. I should have backed it up right after I downloaded it the first time, lesson learned. Also, do I have to pay the $5 for the one year extended download service after the 10 day download link has expired ? Or do I have one year of download service with my original purchase ?

Some lessons are hard learned. I'm pretty sure you have to pay the $5 for the extended download service. Edited August 31, 2011 by Kenny

[Houghton11 12]

If you file a really nice support ticket they may be able to help you out...