Installation problems with 737NGX

[robert895 0]

I have a Windows 7 Ultimate SP1 x64 system with 8GB RAM, FSX with SP2 and PMDG's 747-X. All working perfectly. Today (Sept. 5, 2011) I purchased the 737NGX. When I run the installer, I receive an error dialog box that I have an "outdated version of FSX" and need to install SP2. However, SP2 is already installed on my FSX system. When I load an aircraft (747-X) and bring up the help/about menu, it shows that SP2 is installed. If I run the SP2 installer, it tells me that SP2 is already installed. My computer is equipped with removable drives. I removed my Windows 7 ultimate drive and replaced it with my Windows XP SP3 system with FSX. I ran the PMDG 737NGX installer and the same error message appeared--out of date FSX system that needs SP2, but SP2 is already installed. Does anyone have a clue why this is happening? Both operating systems are fully up-to-date with service packs and subsequent patches. Thanks in advance! Robert

[dwuech 0]

Hello! Help please I have the same problem. after waiting and now this, not funny...

[NGX 1]

File a support ticket. "not funny" Do you think PMDG did this to a couple of people's installers for a laugh?

[michaelachim 0]

Hi, i have also the same problen. I can't install the Software.

[NGX 1]

Like I said, file a support ticket to PMDG. You don't need to spam every single topic on installation issues saying you have the same problem.

[Glynn 405]

Like I said, file a support ticket to PMDG. You don't need to spam every single topic on installation issues saying you have the same problem.

HelloYou are NOT a moderator around here, you do not even own the NGX by your own admission, although what was that copy on your laptop, pirated?. Oh and please sign your real namethanksGlyn

[Houghton11 12]

This could be a registry issue: that is the FSX directory or version has not been updated in the Windows Registry and the NGX installed is having a hard time figuring out what's actually installed...but that's odd that the SP2 installed can find it no problem. Anyways, give this a try and report back: http://www.flight1.com/view.asp?page=library - Download at try out the "FSX/FS9 Registry Repair Tool"

[robert895 0]

Hello Houghton11: Thanks for your help and link. Already tried that but it does not help. I have submitted a ticket to PMDG support and received an initial response to check the following:

• Up to date BIOS with clock setting in BIOS matching the clock setting in Windows 7
• No "licensing service" running as a service
• Double-checking again that FSX has SP2 installed by right-clicking on FSX.EXE and displaying the properties
• Firewall issues

Tried them all, and still no luck. Tech support is aware as I wrote them a reply and waiting for a response. Robert

[p2409a 2]

I have the same problem and will file a ticket. BIOS, SP2 status, firewall all ok.(Di Agron - not interested in your response to this email whatever you are, so save time and don't type.)

[p2409a 2]

Created a ticket and received an updated file which works perfectly! Great support from PMDG - 1 day later this was resolved.

[jbassue 181]

The guys at PMDG Never fail.

[DHULLF16 0]

p2409a/PMDG Developers - I'm having the same installation issues and even submitted a ticket. However, none of the forum tips have worked and I haven't heard from any technical support regarding my ticket in over a week. Can you please send me the updated file. Thank you! I'm truly looking forward to flying this new add-on. Cheers

[p2409a 2]

p2409a/PMDG Developers - I'm having the same installation issues and even submitted a ticket. However, none of the forum tips have worked and I haven't heard from any technical support regarding my ticket in over a week. Can you please send me the updated file. Thank you! I'm truly looking forward to flying this new add-on. Cheers

Unfortunately, I think it's a bit big to send to you. I believe the latest copy IS the new updated fixed one (it was exactly the same download address as from when I purchased it), so just download your original file from the link in your invoice again and it will be the new one. If you get stuck let me know.