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Product Key Problem...

Featured Replies

OK, so I downloaded Flight and tried to sign in to Live. The product key didn't come up so I saw the FAQ on the site about that exact problem. It says to click "Buy game" on this page: http://marketplace.x...15-d8044d5308d2The problem is whenever I click "Confirm Purchase" in comes up with a message saying "Sorry, Your purchase cannot be completed at this time. Please try again."Anyone else in my position or who has the solution?Sorry for the change in font :)

Edited by fsxkitty

Jehan Kateli

This is a known problem !Product Key Problems (Workaround from Microsoft)Because Microsoft Flight is Free-to-Play when you sign-into LIVE for the first time through Flight a product key should be auto assigned to you. However we have noticed that some users are not getting their key auto assigned and are seeing a message asking them to enter a valid product key for the game. Here are some steps to take if you run into this issue:

  • Close down Flight
  • Re-launch the game
  • Attempt to sign-in again

If there is a 5x5 key already entered into the product key window just click ‘I accept’ and then the ‘Submit’ button. This should log you in. If that still does not give you a valid product key do the following to manually retrieve a key:

  • Go to http://marketplace.x...15-d8044d5308d2
  • Click the ‘Buy Game FREE’ button
  • Select ‘Confirm Purchase’ (this is a free transaction and won’t cost anything)
  • Open up the Games for Windows Marketplace Client on your PC (found under Start->All programs->Games for Windows Marketplace)
  • Sign into the Marketplace Client with your GFWL / Xbox LIVE account
  • Click the ‘Downloads’ tab
  • Click ‘Microsoft Flight’ from the list
  • Click ‘View Game Keys’
  • Copy the ‘LIVE Access Code’
  • Open Flight
  • Sign-in again
  • If still asked for a Product Code, enter the LIVE Access Code you copied in step 9
  • Click ‘I accept’ and ‘Submit’

Fred.

Frederic Steiner.

B7382.jpg

  • Author
This is a known problem !Product Key Problems (Workaround from Microsoft)Because Microsoft Flight is Free-to-Play when you sign-into LIVE for the first time through Flight a product key should be auto assigned to you. However we have noticed that some users are not getting their key auto assigned and are seeing a message asking them to enter a valid product key for the game. Here are some steps to take if you run into this issue:
  • Close down Flight
  • Re-launch the game
  • Attempt to sign-in again

If there is a 5x5 key already entered into the product key window just click ‘I accept’ and then the ‘Submit’ button. This should log you in. If that still does not give you a valid product key do the following to manually retrieve a key:

  • Go to http://marketplace.x...15-d8044d5308d2
  • Click the ‘Buy Game FREE’ button
  • Select ‘Confirm Purchase’ (this is a free transaction and won’t cost anything)
  • Open up the Games for Windows Marketplace Client on your PC (found under Start->All programs->Games for Windows Marketplace)
  • Sign into the Marketplace Client with your GFWL / Xbox LIVE account
  • Click the ‘Downloads’ tab
  • Click ‘Microsoft Flight’ from the list
  • Click ‘View Game Keys’
  • Copy the ‘LIVE Access Code’
  • Open Flight
  • Sign-in again
  • If still asked for a Product Code, enter the LIVE Access Code you copied in step 9
  • Click ‘I accept’ and ‘Submit’

Fred.

I've tried doing that, but at step 3 I get a message saying "Your purchase cannot be completed at this time..."

Jehan Kateli

  • Author

I am bumping. If I just say "bump" it's too short.

Jehan Kateli

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