Trying to reinstall - activation problem

[utd4life10 0]

Hello guys,

 

I submitted a ticket to PMDG and purchased a re-download service for the NGX base package and after recieveing the permission to re-download I have downloaded and isntalled but now I am trying to activate it using the key I got in the email about the extended download service and I am getting the error message:

 

"The activation of the fulfillment is denied by the activation policy because max extra activations exceeded. [incident# 5021-082414]

 

Please help, what should I do?

 

Kind Regards,

 

Dan

[FIVE-BY-FIVE 453]

I love their planes but hate their installs :lol: if your hardware changed since your purchase then u need to advise PMDG.

[utd4life10 0]

Hardware? Nothing regarding my computer has changed...

[Highmike 68]

You can't do better than submit a support ticket. I've found Paul and Ryan to be very helpful. You certainly won't get their kind of expertise here on the forum.

[utd4life10 0]

OKay, I shall do just that :)

[FIVE-BY-FIVE 453]

Hardware? Nothing regarding my computer has changed...

 

i added a little $20 USB DRIVE to my pc and i needed permission to re-install the NGX :lol: PMDG advised me to contact them again if I add or remove hardware from my pc.

[utd4life10 0]

I haven't added/removed any hardware from my PC so I don't think that can be the problem

[BigBadMacys 0]

Hey i bought NGX today but im going to reinstall it, whats the proper way to uninstall? Thx

[Highmike 68]

It's in the readme file:

UNINSTALL NOTES:

================

If you need to uninstall the PMDG 737-800/900 or any other PMDG Simulations

product, please run this installer again and select the REMOVE option.

Also, you can use the ADD/REMOVE PROGRAMS item in your Windows Control Panel.

 

DO NOT MANUALLY DELETE FILES FROM YOUR MACHINE. (we warned you!)

[BigBadMacys 0]

It's in the readme file:

 

THANK YOU VERY MUCH SIR

[BigBadMacys 0]

It's in the readme file:

 

Should i delete any folders after running the installer? Will there be some folders left? ..

[utd4life10 0]

Should i delete any folders after running the installer? Will there be some folders left? ..

 

I would recommend running ccleaner :) It's freeware you can download it :)

[BigBadMacys 0]

I would recommend running ccleaner :) It's freeware you can download it :)

 

Why? I still have an PMDG folder inside my FSX folder. Shouldnt i manually delete it?

 

I would recommend running ccleaner :) It's freeware you can download it :)

 

Ive used the CCleaner now, still have the PMDG folder inside my FSX one...

[Jude Bradley 660]

You will still have a PMDG folder present if you have other PMDG addons installed.

If this folder is empty, then go ahead and delete it.

[utd4life10 0]

Why? I still have an PMDG folder inside my FSX folder. Shouldnt i manually delete it?

 

 

 

Ive used the CCleaner now, still have the PMDG folder inside my FSX one...

 

Ccleaner is good anyway, clears up install history and any directory problems :)