I was using AS12 Beta just fine up until today. I noticed that the AS12 program released it's SP1 update. I loaded a flight and tried to start AS12. I recieved an error message that states - "A critical error occured: Application failed to load - Root element is missing"

 

I thought that the new SP1 update might need to be downloaded and executed to fix this error. I download and installed the new SP1. Same result. I now can't run the program at all. The same error message occurs. What gives?

From the knowledgebase -

 

"We believe this is caused by a corrupt file in the AS2012 installation (.xml file).

Please re-install AS2012, by uninstalling and removing all saved data, then reinstall... removing the saved data is important to remove the corrupt file and allow it to re-generate.

You can keep your "Snapshots", but all other data should be removed before installing again.

 

If this does not solve the problem, please open a support ticket."

 

DJ

OK DJ. Will do. Thanks.

removing the saved data is important to remove the corrupt file and allow it to re-generate

 

DJ

 

What is the saved data you are talking about. As far as I know, I have no saved data. When I run AS2012 Build 4479 I let it select the WX influenced theme and textures for the flight. I have not created and saved any themes.

Everything in C:\Users\(Your username)\AppData\Roaming\HiFi\AS2012 except "Snapshot" is what should go -

 

DJ