Jump to content

Archived

This topic is now archived and is closed to further replies.

DirtyBri

How long is it normally before you email the link?

Recommended Posts

Hi i hope someone can help? I purchased the 747F for Fs9 this moring via extended download (i had previously bought this some years ago) and submitted a ticket straight away but now almost 8hrs later im still waiting for the email with the link!!

Any idea how long this normally takes?

Brian Piper

Share this post


Link to post

Oops - just realized this was the PMDG forum... saw the topic & thought it was the store forum. Sorry about that.

 

Good luck, Brian.

 

Hey Brian, just found my link - it wasn't emailed, but rather under the "Your Purchases"tab in the Store tab ^^^^^ up at the top of the site!

 

:)

Share this post


Link to post

Brian,

 

It clearly says to expect 24-48 hours on the ticket submission page when you submitted... We're usually a ton faster than that (and even here your ticket's already been answered in far less than 24 hours) but on certain occasions we just don't have someone sitting here 24/7 processing tickets. Today was one of those days - Paul and RSR are both traveling and I had class until quite late... (going back to college 6 years after graduating previously) Days like this are the reason we have the 24-48 hour disclaimer - we're a small company and this will sometimes happen.


Ryan Maziarz
devteam.jpg

For fastest support, please submit a ticket at http://support.precisionmanuals.com

Share this post


Link to post

Ryan

sorry if it seemed that i was. complaining, it was just a general enquiry as to the averge time to wait that was all.

I am/was in no way complaining about the service as like the product its all worth waiting for! ;) i have recieved and down loaded the 747f now as i have recieved the earlier and now im about to make Piper airs maiden frieght flight.

Turner112 thank you for the quote i hope you have recieved your bus by now and Ryan and the PMDG team thank you for your service and keep up the good work

Thanks

Brian

Share this post


Link to post
  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
  • Donation Goals

    AVSIM's 2020 Fundraising Goal

    Donate to our annual general fundraising goal. This donation keeps our doors open and providing you service 24 x 7 x 365. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. We reset this goal every new year for the following year's goal.


    39%
    $9,920.00 of $25,000.00 Donate Now
×
×
  • Create New...