I have purchased RC V4.3 by download from SWREG and installed it on my PC. I then followed the instructions and sent the email to get the key but I got an automated response saying my email was not on record. I have sent an email explaining the situation along with the SWREG order number to [email protected], register@jdtllc.com, [email protected] and [email protected] but I always get the same automated reply telling me my email address is not on record.

 

What do I have to do to get a key so I can use what I have paid good money for?

 

Can somebody please help?

 

Graham Crossley

Are you using the same e-mail that you bought the product with?

Did you get an e-mail purchase receipt with the download link from SWEG?

 

Paste a copy of that into an e-mail to [email protected] and if no response [email protected], Include a paste of the RC registration dialog. [email protected] is not manually monitored as it is an automation system.

 

Insure as stated you include the e-mail address used for purchase and the user name.

sometimes the key request, comes in before the notification that you purchased it. i've sent your key. sorry about the delay

 

jd

Thanks JD, all sorted now.