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Primary server slow

Daveo
in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support Forum

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Hey Guys,

 

Quote from Damian,

 

"Hello everyone,

 

We've been troubleshooting this issue over the weekend, which appears to have affected a portion of our user base. We were unable to duplicate any problems from several connection points (US, Canada, UK, Australia, Germany, France, Mexico). Apparently there are two issues here. One being some outages/repairs in network zones unrelated to us (which could cause connection issues to our servers depending on your service/routing, and not under our control), and another being some network hardware maintenance on our provider end. We've been advised that the maintenance is complete and any routing issues caused by that should be resolved as of 2300Z.

 

If anyone continues having issues please let us know, and we apologize for the inconvenience this has caused if you were affected by these events."

Regards,

 

Dave Opper

HiFi Support Manager

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