Hi all,

 

Not sure if I'm posting this in the right section.  Couldn't seem to find the right one to put it in so I'll try here for now.

 

I've just recently purchased and downloaded the pmdg 737 800/900 base package from pmdg website.  I'm using Windows 7 64-bit.  I'm able to install the package without any issues but here's my problem:

 

When i launch FSX and try to pick one of the pmdg 737 planes, i get 2 window prompts: 1) One asked me if I wish to run the fsx2crew voice (which i purchased at the same time);

 

2)  Online Activation window pops up to entre a product activation code.  I think i'm putting in the right code but when I click on activate, it's says it's unable to reach the activation servers and to verify my internet connection (which is working just fine).  Then the second window appears saying I don't have a valid license for the product everything closes. 

 

My firewall was disabled during installing and I ran the program using administrative rights.  I'm still waiting to hear back from pmdg directly for a solution.  So I turn to the AVSIM community in hopes that one of you would have a solution to my problem or at least know what I'm talking about.  Again, if I posted this in the wrong spot, i apologize.

 

Thanks in advance.

Trance77

This happens when the Database server is down. wait until it's back up. it happens occasionally.

 

"Dear customer,

We are currently experiencing a database connection problem on our store.

We apologize for the inconvenience.

Please notify the store administrator so that we may fix the problem as soon as possible and let you know when the store becomes available again.

Thank you for your cooperation!"

This is an automatic message.

 

This topic has been moved from "All About Us" to "PMDG 737NGX". This move has been done for a number of possible reasons.

• The most likely reason is that the post was off topic.
• The topic could also have contained images or a video that were not appropriate to the original forum it was posted in.
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Please ensure that your posts are "on topic" and contain illustrative images or videos as appropriate. Do not post videos or images just for entertainment purposes anywhere but in the screen shot or video forums. See our image posting rules here.

 

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DocMencer,

 

Would you mind explain you answer to Trance77 above? I am trying to reinstall the 737NGX for more than 3 days and the "check your internet connection" keeps coming. I opened a ticket and their answer was different from yours - they say my firewall or router is blocking port 8888. I do not use firewall software as the PC is dedicated to FSX.

 

Regards,

 

Heron

 

 

I do not use firewall software as the PC is dedicated to FSX.

 

Windows has a built in firewall in Win 7, and your router is not your FSX PC.  Check the configurations on both.

 

 

 

Would you mind explain you answer to Trance77 above?

 

It's predominantly irrelevant.  He was basically saying "if PMDG's registration servers are down, you will get an error message."  Since they're not down, the answer is irrelevant.

Hi Kyle,

 

Yes, Windows has a built in firewall in Win 7, but mine is off. My router is a Cisco router, which has a firewall as all of them have. In the router software I have opened port 8888. There is a remote chance my ISP is blocking connections such as PMDG activation, anyway I did installed 777 three weeks ago in this same machine.

 

And, thanks, you did answer DocMencer's theory that the servers are down - they are not, which I already imagined, and the fact that such an outage longing for days would produce noise and news.

 

Can you help me with more ideas of what to do to install my 737NGX?

 

Regards,

 

Heron

 

 

Can you help me with more ideas of what to do to install my 737NGX?

 

I can't think of any, but you could always respond their email to you with further questions.  That's the whole point of product support