PURCHASED THE B737-6/7 UPGRADE (YES I HAVE THE B738) AND THE ACTIVATION CODE IS NOT WORKING!!!!!!!!!!!

 

http://forum.avsim.net/topic/417450-activation-troubles-server-down/#entry2765031

 

 

thanks for the response.. but this is BS. If they take my money then the activation key should work!

Just trying to be helpful... sorry for the difficulties you are having. I posted the link because apparently the Help Desk is down too, which may be a resource to help you out. PMDG said their Servers and the site would be up and down as they prepare for the release of their 777.

 

I'm sure they'll iron out all their issues so you can get the assistance you need.

thanks for the response.. but this is BS. If they take my money then the activation key should work!

I know you are anxious to get your purchase going, but just take a second and chill out  :good: . I would imagine this outage won't be on for too long. It's just a bit of maintenance to make sure their servers won't get bogged down during the T7 release. Just have a look what happened to the PFPX servers yesterday (I've decided to hold off until the T7 launch for this product, give the servers a chance to recover ).

 

If you send a support ticket to PMDG support through their website they might be able to help you out even quicker before the servers come back up, or give you a time when they will be back up.

 

As a small suggest, maybe there should be a small notice on the website that the servers are undergoing maintenance for people that don't follow PMDG on facebook or follow the posts on this forum.

 

PMDG have one of the best names in the FS addon world, so as I said you won't be without activating the product for too long!

I know you are anxious to get your purchase going, but just take a second and chill out  :good: . I would imagine this outage won't be on for too long. It's just a bit of maintenance to make sure their servers won't get bogged down during the T7 release. Just have a look what happened to the PFPX servers yesterday (I've decided to hold off until the T7 launch for this product, give the servers a chance to recover ).

 

If you send a support ticket to PMDG support through their website they might be able to help you out even quicker before the servers come back up, or give you a time when they will be back up.

 

As a small suggest, maybe there should be a small notice on the website that the servers are undergoing maintenance for people that don't follow PMDG on facebook or follow the posts on this forum.

 

PMDG have one of the best names in the FS addon world, so as I said you won't be without activating the product for too long!

IF THEIR SERVERS CAN TAKE MY MONEY, THEN THE ACTIVATION PROCESS SHOULD WORK! THEIR SUPPORT PAGE IS DOWN. 

IF THEIR SERVERS CAN TAKE MY MONEY, THEN THE ACTIVATION PROCESS SHOULD WORK! THEIR SUPPORT PAGE IS DOWN. 

 

 

Things fail sometimes and PMDG is now preparing for the release of the 777 so the website might have some additional downtime because of it, I think you should fix your attitude and take it easy. Being angry and shouting does not solve anything.

 

PMDG has awesome support, I'm sure they will get your problem solved soon enough.

 

Regards

 

Joona L

What is up with you fools... if you went to a restaurant that wasn't serving you food but taking $100 I think you would be ######. 

What is up with you fools... if you went to a restaurant that wasn't serving you food but taking $100 I think you would be ######. 

So far I haven't visited any restaurant where you would have to pay before you have received the food. 

 

Things fail sometimes, is little delay in getting access to the product really worth getting angry at Avsim forums instead of  waiting for PMDG support page to come back online (for me it seems to work right now)?

 

Regards

 

Joona L

What is up with you fools... if you went to a restaurant that wasn't serving you food but taking $100 I think you would be ######. 

Can't say I agree with this example.

 

Firstly, as FScamp stated above, usually at a restaurant you pay for your service after you have received and eaten your meal. Of course there are some places that do charge before, but standard practice is to pay after eating.

 

Secondly, in a restaurant the person taking your money is the same person that has taken your order and brought your meal. The activation servers at PMDG are just that, for activation. The servers that take your purchase are a different system altogether, which is why you could complete your purchase but not activate.

 

I again urge you to calm down, this will not last long! I was not aware the support section was down. Sometimes Ryan is online on the forum and will post in your topic and answer any questions to problems you are having.

So far I haven't visited any restaurant where you would have to pay before you have received the food. 

 

Things fail sometimes, is little delay in getting access to the product really worth getting angry at Avsim forums instead of  waiting for PMDG support page to come back online (for me it seems to work right now)?

 

Regards

 

Joona L

I guess you have NEVER eaten in a fast food rest. You pay first. YES. If your server is down, DONT TAKE MY MONEY. 

I guess you have NEVER eaten in a fast food rest. You pay first. YES. If your server is down, DONT TAKE MY MONEY. 

 

 

O yeah I don't like polluting my body with fast food, only time I ever visited Mcdonalds was at Athens airport as it had the best views to the runway. Anyway I doubt you would use 100 dollars in any fast food restaurant. 

 

By the way according to the rules of this forum you are supposed to have your name as part of your post or in your signature. 

 

Regards

 

Joona L

Man, you need to change your attitude very quickly if you want help here :mad: .

A bit of politeness goes a long way.

Man, you need to change your attitude very quickly if you want help here :mad: .

A bit of politeness goes a long way.

 

Excuse me kind sir, Mr. Bradley. You see I purchased a product from PMDG today with hard earned money. My free time is very valuable and limited. I would like to enjoy the product for which PMDG received my money.  I would like to not spend all day inputing invalid codes and crashing my FSX to desktop.  I would kindly request, in the future if PMDG can not render services paid for that they do not allow money transfers to take place. This would be called good customer service.  Now kind sir, how do you intend to help me? Signed Graciously T. A. Dean. 

Excuse me kind sir, Mr. Bradley. You see I purchased a product from PMDG today with hard earned money. My free time is very valuable and limited. I would like to enjoy the product for which PMDG received my money.  I would like to not spend all day inputing invalid codes and crashing my FSX to desktop.  I would kindly request, in the future if PMDG can not render services paid for that they do not allow money transfers to take place. This would be called good customer service.  Now kind sir, how do you intend to help me? Signed Graciously T. A. Dean. 

Well good sir. I suggest that you open a ticket here..

http://support.precisionmanuals.com/Main/Default.aspx