Hi all,

 

I have opened a ticket but in the mean time does anyone know what's up here?

 

Initialization of license library failed when trying to load the plane.

If I continue all the gauges, fmc etc are black.

 

 

Cheers

A simple reinstall fixed it.

 

Cheers anyway.

 

Sorry about the multiple posts!

Hey !

Have either of you found a fix to your issue? I'm having the same trouble. I have already sent a ticket but PMDG customer support seems to be rather slow. Still waiting for an agent.

 

Regards,

Gautham Manoj

 

 

Still waiting for an agent.

 

When did you submit it? We don't have a 24 hour support desk, though we do log in at all times to the day (not to mention, it's a holiday weekend).

PMDG customer support seems to be rather slow

It's Labor Day weekend. Probably get even slower until Tuesday.

It's Labor Day weekend. Probably get even slower until Tuesday.

 

Honestly, I'm at the beach and still answering tickets. I know some of the other guys will likely jump in to answer a few, too.

 

Plus, it's going to rain later here, so I'll be back in to answer some more.

   Didn't know it was an extended weekend. Probably explains the delay. We don't have Labor Day where I am.. not sure what that is either. Ths could probably be the reason. My ticket was sent on the 3rd of September.. but it was probably still the 2nd of September,GMT. 

hi,

 

same problem here

 

any news ?

   Didn't know it was an extended weekend. Probably explains the delay. We don't have Labor Day where I am.. not sure what that is either. Ths could probably be the reason. My ticket was sent on the 3rd of September.. but it was probably still the 2nd of September,GMT. 

 

I cleared the queue a couple times over the weekend. What is the ticket number?

 

 

 

any news ?

 

See my response to Gautham, above.

 

Full names in the forum, please - first and last.

Evening everybody.

I have managed to fix the problem. I don't know if this would work for everybody, but I have finally managed to activate my product. I found an old thread about uninstalling the pmdg777 before SP1 and followed the steps there, after which I searched the C/ drive of my laptop and deleted all references to the PMDG 777 product. After a restart of my laptop and reinstalling the 777 I was asked for my activation code and I am now able to enjoy the product.

 

Regards,

I omitted replying to your question sir, my ticket number was [348-1D7A6167-0409] and it still says waiting for agent. No further replies from PMDG after the initial response. As in the above reply I'v solved the problem on my own.

 

Regards,