The dreaded happened - my FS9 Disk #4 split rather neatly into two halves, after I got used to the panic and gave up with the superglue I called Microsoft Support (Europe). Two days later a new set of the 4 Discs arrived by courier at the door - no charges!.Thanks to Michael at the support center - a happy customer :)Dave

Got a new set of FS2002 Pro discs from them...no charges either. And that was the beginning of the same year that FS9 was released.Actually, they even gave me a tracking number.....and I found out that they had me slated to receive a set of FS2002 standard CDs. Called them back and they replaced them with PRO discs.They do come through when needed.

Wow that

It's nice to see a post about MS doing the right thing. I've had several minor problems that required their support and was always happy with the outcome.

Recently my CFS3 disk cracked from the inside out and when I called them they said they would replace it for a fee - almost $30 cdn. It would be less expensive to replace it at the store.

probably depends on who you talk to (and maybe how you come across, if they think you're hostile they're less likely to be nice, so don't go swearing and cussing).I've always had excellent support from Microsoft (though never for entertainment titles).Only time they charged me was for a CD set of the DirectX SDK which required international shipping and in that case they charged the actual cost of shipping only.

Thanks for sharing--that is very good support and positive praise is often lost amidst the many posts we see in the forum.-John

Did you have to produce your receipt? I dont know where I put mine!If my disk breaks I hope I get as lucky as you did!

I imagine if worse came to worse, a scan of the packaging's UPC code would suffice. In my one dealing with Microsoft support years ago over a registration issue with VB Pro, I didn't have to produce any backup documentation. I just called, explained my problem (VB Pro wasn't recognizing any of the qualifying upgrade packages), and they told me what I needed to know to work around the issue. It's been my only person to person contact with Microsoft support, but I'll tell you that some vendors want DNA proof before they even answer the phone. Microsoft's support wasn't like that--I was very impressed. Funny this thread made me recall that--because I'd completely forgotten about it until today.-John

I have never needed a replacement disk but have found that Microsoft support has always been great. I can think of several reactivations of XP when I went through several hard drives and system upgrades about a year ago.I have NO COMPLAINTS about Microsoft and don't understand all of those who constantly gripe about them. They are a business and "for my money" a good one.It is like all of the viruses which show up in our computers. Of course, they do because the Microsoft operaing systems and other software is the most widely used. Who would waste their time on the 2 or 3% of others. Kiddies do like to make their impact and they are not stupid enought to do something that no-one would notice.

well said John.Microsoft products aren't perfect, but they're no worse than the competition and in many cases better.If that weren't the case they'd never have grown to the size they are now let alone stayed that size.

Nice to here something positive about microsoft for a change.TrapperIditrod coming March 5/2005http://home.ripway.com/2005-2/254270/images/avban1.jpg

100% agree with you. People love to take pot shots at numero uno, but afaic MS is an incredibly good corp. I'm sure Linux wouldn't look so bulletproof if every pimple faced hacker on the planet was spending his evenings trying to bust it open...

Totally agree- MS is a great company with REAL people running the show. Evident by this topic!

>>>>Did you have to produce your receipt? I dont know where I put mine!<<<