Sign in to follow this  
scianoir

Download restrictions

Recommended Posts

Last night I downloaded the Cardinal from the Alabeo site, but the first two download attempts failed due to 'timeout' of a slow download although luckily the last download was successful. This was not a function of my computer or my broadband speed as I have downloaded considerably larger files (over 2GBs in the case of some Aerosoft airports) from other sites at far higher speeds. I was quite surprised and disappointed however to see that one is only allowed a maximum of 3 downloads, so I have now used all of my attempts through no fault of my own.

 

I do not think this is a good policy and I know that other developers are not so restrictive. Indeed, I have bought almost every other Alabeo product from download stores where the number of permitted download attempts are much more generous for the same products. I am not sure therefore why Alabeo are deliberately being so difficult and restrictive with this policy. If it is purely a matter of trying to prevent piracy then there are other ways to reduce this risk and other developers seem to manage this without such restrictive download policies.

 

Bill

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

I agree that it is a bad policy, and unfortunately Carenado and Alabeo aren't changing it. However, with Carenado you can contact support via e-mail and have them refill your downloads. I don't think it should be any different with Alabeo, so try contacting them.

Share this post


Link to post
Share on other sites

Thanks - I actually managed to download this successfully on the final attempt, but it's just a pity that Alabeo and Carenedo feel the need to be so restrictive. Good to know that it at least it would probably be resolved through an email to support though.

Share this post


Link to post
Share on other sites

I can't support your concern more. I bought the Cardinal last night, tried downloading it, failed on every attempt to complete, and now I cannot download MY DULY PAID FOR PRODUCT. And to rub it in, it's Sunday, so no response from their support. This is turning into a helluva frustration to get hold of my product. Alabeo, please note, I will NOT BUY FROM YOU GUYS AGAIN. I think it is disgusting to restrict your customers like this. Now I cannot fly my Cardinal because of your restrictive policies. During the week I'm too busy to sim, and may only be able, if I do get my product out of you, to enjoy the plane next weekend. I enjoy paths of least resistance, and yours definitely does not fit the profile...

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this