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Purchased software, not received registration key

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Hello, I'm a fan of voxatc, so much so I thought I'd purchase the software and enjoy it every time I went flying in FSX. I browsed to the voxatc website www.voxatc.com clicked register and using paypal made payment on the 29th of August eagerly awaiting my registration email and key.... and I'm still waiting.... still waiting.... I've sent emails three times via their web site email submission forms (don't have the dates as it's done via the voxatc website). I've sent email via my gmail account twice on the 2nd and today the 8th of August. I've just sent another email from my hotmail account just on the off chance the web mail is down and my gmail account has been spam blocked or something.

 

I know of only [email protected] (listed on the paypal payment receipt email) and [email protected] (got this from when Tegwyn replied to an email in which I had issues getting the voxatc demo to work). I'm just wondering if anyone else is in the same situation as me? I highly doubt that Tegwyn (if that is the developer) is going to rip me off but I'm just a bit worried that I'm being stone walled after sending my hard earned cash.

 

If anyone knows any other way to reach voxatc if they could share it in this post that would be much appreciated.

Did you check your "spam" mail to see if it showed up there?

Best Regards,

Vaughan Martell  PP-ASEL KDTW

Also check with your credit card company and verify the transaction posted ... if it did, ask them what your options are at this point.

Best Regards,

Vaughan Martell  PP-ASEL KDTW

  • Author

All's well that ends well in this particular case.

 

Tegwyn has responded not only providing me with the code I'd purchased, but apologised in full (unforseen delays while travelling) and has even refunded my purchase in full.

 

Now back to enjoying this fine software! :p0504:

Wow, you got the software and your money back? Was it the DVD version?  Well i am about to get it tomorrow so i hope i won't encounter any delays. 

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