Hello PMDG crew, for the last few months I've been unable to log into my account. I am 100% sure I am getting the email and password correct. In fact, I can request the "forgot password" email, copy and paste the password given to me in that email, and it *still* won't log me in. I suspect that this might be because I have special characters in my password.

 

Would it be possible to have someone on your end reset my password to something else, so I can log in again? The account is pmdg @ timothymorgan [dot] info.

 

Tim Morgan

You need to register and login at this site - http://support.precisionmanuals.com - and submit a ticket to support. I don't believe there is anyone on this forum who can help you. The information you gave in your post sounds like it is a shop account and not a support account. Support can get your shop account squared away.

I suspect that this might be because I have special characters in my password.

 

Would it be possible to have someone on your end reset my password to something else, so I can log in again? The account is .

 

Yeah, the password function for the site is a bit quirky. We've brought it up to the vendor of the store. It's usually only a problem with trailing special characters, I think.

 

As Michael mentioned, submit a ticket with your account info and one of our techs will get to it. I'll try and jump on it in a few when I walk downstairs to get some Starschmucks. The web nanny filtering in the office keeps me from getting into our support site.