Hello to all,

A couple of days ago, I uninstalled Rex soft clouds (including service pack and hotfix), in order to install an updated version. Well, it could not be installed. I have got a message stating that there is another version installed therefore the installation could not continue. I have to note here that I have manually cleared every trace of the program. After that, I tried to reinstall the older version and I got the message that the file is not recognized! I have contacted the Rex's support forum but I received no reply...

Apologies if I have got you confused (my English is not good) and any help would be very much appreciated.

 

Nicholas

I have contacted the Rex's support forum but I received no reply...

 

You need  to  be  verified  first  so  that  may be the reason  you havnt  got  a reply  as  of  yet

Thank you for your reply.

I have created an account first, which was activated and then I posted a message describing the issue. Isn't that sufficient?

if  you  got  verified  against  your  profile  than  you  have  been verified,   Tim or  one  of the Devs  will answer  your  post as   soon as  they  see it,  give  them time 

Thank you for your reply.

I have created an account first, which was activated and then I posted a message describing the issue. Isn't that sufficient?

If by that you mean you created an account in the forum and that got activated, then, no, it isn't enough.

 

If you mean you went into the verification forum and submitted your order number to be a verified customer, then yes, that should be enough...

Many thanks to all!

Being positive that I did everything "by the book", there is nothing else but wait...

Kind regards,

Nicholas