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MattM1121

Three days and still no key file.

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Greetings,

 

I had to re-submit my activation due to a change in my system ID when I replaced my hard drive.

 

I submitted my request exactly like I did when I first purchased the product. Instead of getting a key file I got a response stating that I needed to add my serial key, which according to the email I got about activation isn't required.

 

I added my serial key and since sent multiple requests with no response. I've been keeping an eye on my email so I've been ensuring that nothing from MCE is added to the SPAM inbox.

 

Why would getting a key take so long?

 

I'm sending the requests directly from the online mail server application, so I'm not sure if the registration process is getting it. 

 

Just double checked the mail server and the emails are going to "register AT multicrewxp DOT com"

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