Contact PMDG

[Brendan Hallett 0]

Hi, hope someone can help

I used my PMDG login to buy the new 747 today, (the same account I've used in the past) and purchase went through OK. Website gave me download link, however after clicking on it the download wouldn't start.

I also never got any of the usual emails from PMDG with the invoice, and serial numbers etc.

And now when I try and login to their site it says "The login information you provided was not found in our database. Please try again or use the password reminder tool to retrieve a lost password.". I tried the load password link, but received no email.

And now I'm unable to even log a support ticket as I can't login

Any one know of another way to contact them outside the Support Forum????

 

 

[Budbud 227]

1 hour ago, Brendan Hallett said:

And now I'm unable to even log a support ticket as I can't login

Hi,

Just to clear any misunderstanding, do you try to log in to the support with the same account you use for purchasing? Support requires to create a specific account.

[Brendan Hallett 0]

Thanks, that was easy.   But a bit illogical.

Anyway I'm able to lodge a support ticket. Thanks for the help

 

 

 

[Budbud 227]

You are welcome.

For further posting, have a look at the forum rules, PMDG requires to sign all the posts with full names (first and last).

[downscc 1,327]

5 hours ago, Brendan Hallett said:

But a bit illogical

Unless you buy the boxed version from Aerosoft, then separate sales and support accounts makes lots of sense.