fffffantasy

order status "pending"

Recommended Posts

Hi you guys, I bought a PMDG 747 queen of skies 2 last night (I was in china) via the payment of paypal. since then the order status was "pending", but the paypent status was "paid". I checked my paypal account and my emailbox, I am pretty sure the payment was completed. Why it shows pending and I never get my product? Have you guys ever met such a problem? What should I do now?  thanks a lot. I like the addon so much I cant wait to install and play with it.

Share this post


Link to post
Share on other sites
Help AVSIM continue to serve you!
Please donate today!

First of all...

Create a ticket directly with PMDG here
PMDG Support Site

You'll need to create an account to do so, but it's the most efficient way to get support.
Please note: Your account for their Web Store, is not the same as for their Support portal.

Share this post


Link to post
Share on other sites
7 hours ago, Anders Gron said:

First of all...

Create a ticket directly with PMDG here
PMDG Support Site

You'll need to create an account to do so, but it's the most efficient way to get support.
Please note: Your account for their Web Store, is not the same as for their Support portal.

 

thanks a lot Anders Gron, I have done what you said, the ticket now is "waiting for agent", hope the problem will be soon solved.

Share this post


Link to post
Share on other sites

I had a response from PMDG's Support within a day, and also quick response to subsequent communication the same ticket.  My issue appeared to have resolved itself, but have absolutely no complaints about PMDG Support.

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now