April 12, 20179 yr Hi you guys, I bought a PMDG 747 queen of skies 2 last night (I was in china) via the payment of paypal. since then the order status was "pending", but the paypent status was "paid". I checked my paypal account and my emailbox, I am pretty sure the payment was completed. Why it shows pending and I never get my product? Have you guys ever met such a problem? What should I do now? thanks a lot. I like the addon so much I cant wait to install and play with it.
April 12, 20179 yr First of all... Create a ticket directly with PMDG herePMDG Support Site You'll need to create an account to do so, but it's the most efficient way to get support.Please note: Your account for their Web Store, is not the same as for their Support portal. Best regards,--Anders Bermann-- ____________________Scandinavian VAPilot-ID: SAS2471
April 12, 20179 yr Author 7 hours ago, Anders Gron said: First of all... Create a ticket directly with PMDG herePMDG Support Site You'll need to create an account to do so, but it's the most efficient way to get support.Please note: Your account for their Web Store, is not the same as for their Support portal. thanks a lot Anders Gron, I have done what you said, the ticket now is "waiting for agent", hope the problem will be soon solved.
April 13, 20179 yr I had a response from PMDG's Support within a day, and also quick response to subsequent communication the same ticket. My issue appeared to have resolved itself, but have absolutely no complaints about PMDG Support. Douglas Ulyate
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