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flyer58

DC-6 Activation Issue

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I have tried on so many occasions to activate DC6 Cloud master for FSX and no go.. I have a lot of PMDG stuff very veryt happy no problems up until now and I get

a bit peed off when after I pay for something and it does not deliver ... why if all the other stuff is fine, can I not activate this DC6 product I turned Firewall off why make it so dam hard

 

Cliff

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57 minutes ago, flyer58 said:

I have tried on so many occasions to activate DC6 Cloud master for FSX and no go.. I have a lot of PMDG stuff very veryt happy no problems up until now and I get

a bit peed off when after I pay for something and it does not deliver ... why if all the other stuff is fine, can I not activate this DC6 product I turned Firewall off why make it so dam hard

 

Cliff

Contact PMDG by raising a support ticket.

This is the only way to guarantee a response.

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2 hours ago, flyer58 said:

a bit peed off when after I pay for something and it does not deliver ... why if all the other stuff is fine, can I not activate this DC6 product I turned Firewall off why make it so dam hard

Cliff,

While I can understand your frustration, some issues are issues that we cannot program around, regardless of if you paid us $1 or $1M. If there's a something blocking your path to the activation server, that's not something that's a realistic expectation for us to handle. As Greg mentioned, please submit a ticket at the link in my signature. That's the way to get official support, and we'll have some suggestions on where to look for the blockage/issue.

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Hi there    yep but it was the network I was on trying to activate ... not PMDG fault at all... it was mine .. as always PMDG software is tops in my opinion I have all of their stuff 

this DC 6 is just superb.. brilliant... I have activate it on a another network no trouble ...    thanks again for your response and your aviation software

 

Kind Regards 

Cliff tait

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2 hours ago, flyer58 said:

this DC 6 is just superb.. brilliant... I have activate it on a another network no trouble ...    thanks again for your response and your aviation software

Glad you've got it sorted. All the same, I do understand that, even if it isn't us, sometimes the first thought is that it could be, and that's frustrating.

Hope you're off enjoying it now, though!

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